About the Role: Join our dynamic team as a Customer Service Advocate, where you can work from the comfort of your own home!

Role Overview

Are you looking for a job that combines your passion for helping others with problem-solving skills in a warm, supportive team atmosphere? Imagine earning between $16 and $19 per hour, depending on your experience and education, while enjoying immediate medical benefits and 8 hours of paid time off to volunteer for causes close to your heart. Sound appealing? Read on!

We are a leading global health service provider devoted to enhancing the health, well-being, and peace of mind of individuals. As a Customer Service Advocate at Paychex, you’ll play a pivotal role in assisting over 95 million members in navigating their Paychex benefits. Your goal will be to reassure our customers, tackle challenges head-on, and deliver effective solutions—all while making a meaningful difference in their lives every single day.

Here’s what your day-to-day responsibilities will entail:

• Guide clients, customers, and healthcare providers in understanding our services. Expect to field inquiries regarding payment determinations and claims associated with medical and dental procedures, as well as office and hospital visit costs.
• Streamline the customer experience by taking ownership of their concerns and striving to resolve issues effectively through chat interactions at the first point of contact.
• Act as a champion for health and wellness by educating customers about disease management programs and advocating for the most suitable healthy living options available to them.
• Take advantage of continuous learning opportunities and mentorship while training with the leading experts in the field. We offer comprehensive, hands-on training and on-the-job support to set you up for success and enjoyment in your role.
• Experience the benefits of working within a wellness-focused industry. We prioritize your well-being by providing access to on-site gyms and cafeterias, massage appointments, and various social activities to foster camaraderie.

Qualifications You Bring

• A High School Diploma or equivalent is essential, while an Associate or Bachelor’s degree is preferred.
• At least 1 year of customer service experience with a focus on analyzing and resolving customer issues is required.
• Intermediate proficiency in the Microsoft Office Suite is essential, along with strong multitasking abilities in a computer-based environment.
• Familiarity with Medical Terminology is advantageous.
• Outstanding written and verbal communication skills are a must.
• Strong organizational skills and a keen focus on time management are essential to thrive in this position.