Category: Customer Service/Support

About TP
TP is a leading digital business services company, operating on a global scale to deliver innovative, digitally-driven solutions that assist the world’s most recognized brands in enhancing their operations in purposeful and sustainable ways.

With a diverse workforce of over 500,000 passionate individuals proficient in more than 300 languages, our extensive reach combined with local expertise empowers us to make a significant impact in supporting our communities, clients, and the environment.

Join Us for a Career, Not Just a Job
At TP, we are dedicated to investing in your future! If you’re eager for a career path that offers growth and opportunity, TP is the perfect fit.

Pathway to Becoming a Licensed Insurance Agent
We provide an exciting opportunity for you to embark on your career as a Licensed Insurance Agent. Our comprehensive 5-day paid training program equips you with the skills necessary to excel in the State Insurance Exam—yes, you’ll be earning while you learn! TP covers all your study materials, offers a dedicated Trainer, and manages the costs and scheduling for your state exam. Upon successful completion, we’ll assist you in obtaining your license, valid across all 50 states and territories where we operate.

Why Work with TP?
Here are some compelling benefits of joining our team:

• Competitive earnings
• Paid training opportunities
• Comprehensive benefits package (including Medical, Dental, Vision, 401k, and more)
• Generous paid time off
• Engaging employee wellness and engagement initiatives

The TP Experience and You
With a unique blend of high-tech innovation and personal engagement, coupled with expert knowledge across various industries and regions, TP simplifies, accelerates, and secures the business experience for our clients. Your contributions will be vital in helping organizations swiftly adapt to their ever-evolving needs, and you will have the potential to flourish in your career journey.

In this role, you will be the voice of TP, responding to customer inquiries with creativity and diligence in a vibrant and collaborative atmosphere. Experience diverse interactions daily and enjoy the dynamic nature of customer service. Your growth potential with us is limitless—our Chief Client Officer began as an agent and has since risen to the top!

Please note, TP is currently hiring individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Role and Responsibilities
As a Pre-Licensed Representative, you will leverage your exceptional decision-making skills and creativity to resolve customer concerns while adhering to company guidelines. Key responsibilities include:

• Addressing complex consumer inquiries and providing guidance to entry-level representatives
• Assisting policyholders with billing queries and concerns
• Supporting policyholders in implementing requested policy changes
• Offering tailored recommendations to meet policyholder needs

Who We Seek
We are seeking motivated individuals who are dedicated to delivering excellence in everything we do. Our ideal candidates will possess:

• At least 6 months of customer service experience
• A minimum age of 18
• Basic typing skills (25 wpm)
• High School diploma or GED equivalent
• Proficiency with desktop computer systems
• Strong verbal and written communication abilities
• Preferred call center experience (6 months)
• Logical problem-solving aptitude
• Flexibility to work various shifts
• Competency with Windows operating systems
• Excellent organizational skills and the ability to prioritize tasks

Work from Home Requirements:

• Internet Specifications:

  • Minimum download speed of 25.0 Mbps
  • Minimum upload speed of 5.0 Mbps
  • Internet service provider must demonstrate no packet loss and have a ping under 50ms
  • No satellite, mobile data, P2P, or VPN connections
  • Proof of internet speed is mandatory

• A clean and quiet workspace is essential.

Join Our Team
At TP, we strive to cultivate an environment where every team member feels appreciated, motivated, and supported, allowing them to excel in their work. We understand that happy and healthy employees lead to enhanced productivity, creativity, and engagement. Our commitment to a harmonious work-life balance is paramount, as is our focus on fostering an inclusive and diverse workplace where everyone feels welcome and valued.

TP is an Equal Opportunity Employer.