We are currently accepting applications for a dynamic Customer Success Manager (CSM) to join our team at Meraki, tasked with delivering our most innovative ideas and solutions to our top-tier accounts. In this enterprise-level role, you will play a pivotal part in fostering customer adoption, enhancing retention, and driving growth through a dedicated advocacy approach and by utilizing internal resources effectively. Your primary focus will be to collaborate closely with customers, ensuring they receive proactive value from our offerings. Operating within the Support organization, you will forge strong partnerships through post-sale enablement and strategic problem-solving. We’re seeking a passionate CSM who can contribute creative ideas and enthusiasm as we enhance our proactive operations.

Key Responsibilities:

• Dive deep into the Meraki platform and product suite to steer customers toward successful business outcomes.

• Work collaboratively with internal teams to tackle complex customer challenges and guide them toward effective solutions.

• Partner closely with the Sales team to cultivate strong customer relationships and identify avenues for growth.

• Ensure ongoing strategic alignment with customers through consultations, success planning, and by conducting Quarterly Business Reviews (QBRs).

• Act as an advocate for the customer within Meraki, maintaining awareness of their needs and sharing actionable insights internally.

• Contribute to the overall growth of Customer Success at Meraki by engaging in various projects and sharing innovative ideas.

Minimum Qualifications:

• A minimum of 5 years of experience in Customer Success Management.

• Proven ability to convey complex concepts clearly and concisely (prior experience in technical communication is advantageous).

• Exceptional command of written and spoken English, complemented by polished presentation skills for engaging with C-level executives.

• Proficient in Salesforce, Tableau, Snowflake, SQL, as well as Microsoft Suite (including Excel and SharePoint), with robust data analytics acumen.

• Flexibility to travel up to 10% based on customer requirements and current health guidelines.

Desired Traits:

• A positive and approachable demeanor.

• Empathetic and attuned to customer needs.

• Avid learner with a genuine curiosity about technology.

• Proactive, taking initiative and ownership of tasks.

• Highly organized, efficient, and precise in your work.

• Exemplary professionalism in all interactions.

• Dedicated to delivering high-quality results.

• Willing to go above and beyond.

Why Join Cisco Meraki:

At Cisco Meraki, we connect people, processes, data, and technology across the globe. Our commitment to innovation drives us to take bold risks to create systems that lead to connected cities, vehicles, and healthcare solutions. Our team is made up of diverse personalities that embrace change and creativity, and we value each member’s unique contribution to our mission. Here, you’ll find a mix of passionate leaders, tech enthusiasts, and vibrant individuals who are not afraid to challenge the norm. We celebrate our differences and believe that diversity is key to our success. Join us in building an inclusive environment that encourages collaboration, belonging, and growth.

Cisco is proud to be an Affirmative Action and Equal Opportunity Employer. We welcome applicants from all backgrounds, ensuring equal consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected category. Cisco evaluates qualified applicants with arrest and conviction records on a case-by-case basis.