Become a Catalyst for Change in HR at AdviserPlus!

At AdviserPlus, we’re dedicated to empowering organizations to harness the full potential of their workforce through innovative HR solutions and state-of-the-art technology. Partnering with some of the UK’s most prestigious brands, our mission is to streamline HR processes and enhance their effectiveness.

We are on the lookout for an enthusiastic and driven Customer Success Manager to join our dynamic team. If you possess a solid background in SaaS customer success—preferably in HR or People Tech—and are passionate about nurturing meaningful client relationships, delivering exceptional value, and creating outstanding customer experiences, we want to hear from you!

Key Details:
Position: Customer Success Manager
Location: Remote with bi-monthly visits to Ellesmere Port, Cheshire (more visits are preferred)
Salary: £45,454 – £60,454
Benefits: Comprehensive package including Pension, Life Assurance, Employee Assistance Program, Discounted Gym Memberships, and more
Hours: 37.5 hours per week with flexible hours available between 08:00 and 18:00, Monday to Friday
Reporting to: Customer Success Director

About Us:

We proudly stand as the UK’s premier provider of award-winning HR technology, consulting, and advisory services. Our aim is to foster a positive culture in which employees can thrive and contribute to business success. We simplify the HR experience, ensuring it’s accessible and agile.

Combining cloud technology, insightful data analytics, and expert guidance, we empower our clients to engage their leadership, motivate their workforce, and enhance operational efficiency. We don’t just operate in the HR domain; we live and breathe it.

Our Innovative Technology:

Our flagship employee relations case management system, empower, revolutionizes the way HR leaders and line managers handle personnel issues. Supported by HR experts and robust analytics, we streamline employee relations management, fostering a positive workplace culture and enhancing employee experiences.

Empower is a SaaS cloud platform that allows managers to manage 90% of people issues independently, delivering eight-digit Annual Recurring Revenue.

What Our Clients Say:

“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us.”

Your Role as a Customer Success Manager:

In this pivotal role, you will serve as a strategic partner for our clients, ensuring they derive maximum value from our products and services. You will cultivate long-term relationships, support customers post-implementation, and identify growth and optimization opportunities. By embedding yourself in your clients’ journey, you’ll foster partnerships that drive mutual success and long-lasting value.

Areas Where You’ll Shine:

• Customer Relationship Management: As a trusted advisor, you will maintain enduring relationships with clients to ensure their ongoing satisfaction and value.
• Revenue & Retention: Drive revenue growth through upselling and cross-selling opportunities, ensuring achievement of both client and business objectives.
• Collaboration & Strategy: Work closely with Sales, Product, and Support teams to align on shared customer goals.
• Reporting & Tools: Utilize HubSpot to manage customer interactions effectively and keep comprehensive account records. Use data insights to inform strategic decisions and encourage continuous improvement.

About You:

• Proven experience in Customer Success or account management in a SaaS environment, preferably in HR, Employee Relations, People, or Recruitment Tech.
• Exceptional communication, presentation, negotiation, and influencing abilities.
• Customer-focused mindset with a proactive approach to relationship management.
• Outstanding organizational skills with the ability to juggle multiple priorities.
• Commercially savvy, with a strong understanding of industry and product nuances.
• A knack for interpreting data and deriving actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer:

• Life assurance
• Pension plan
• Holiday purchase scheme
• Volunteering opportunities
• Long service awards
• Support for professional qualifications and membership fees
• Employee assistance program
• Health cashback plan
• And much more!

If you’re excited about shaping the future of technology in HR and want to make a significant impact within a company that champions innovation, collaboration, and customer success, we’d love to hear from you!

Take the next step in your career by applying today and join a team that’s revolutionizing how organizations support their people.

Sounds like you? Apply now for an expedited route to our Leadership Team.

Application Notice: We prioritize your privacy. As part of the application process, you may be contacted via email, text, or telephone. Your data will be processed by our recruitment partner, RR (Recruitment Revolution), in line with their legitimate interests. For more details, please check their Data Privacy Policy & Notice on their website.

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