ValidMind is revolutionizing the way financial services organizations enhance trust and transparency in AI/ML/LLM models. Amidst the fast-paced evolution of artificial intelligence, increased regulatory requirements, and a lack of specialized tools, Model Risk Management (MRM) and AI Governance are facing significant challenges. Our mission is to empower these organizations to effectively test, validate, and document their AI models while ensuring compliance with both domestic and international regulations.

As our global footprint expands, ValidMind is on the lookout for a driven and skilled technical writer to enrich our growing community of developers.

We are in search of an energetic and experienced Customer Success Manager/Director to elevate our team at ValidMind, a pioneering startup in Model Risk Management (MRM). In this crucial role, you’ll take the lead in championing client success and fostering the overall adoption of our Enterprise MRM platform.

As a trusted partner, you will engage with clients to understand their business goals and devise customized MRM programs that achieve those objectives. You will guide a dedicated account team comprising CS Field Engineers and CS MRM Advisors, delivering exceptional support during the onboarding and implementation of our platform, as well as throughout its continued use.

In your role as an industry thought leader, you will keep pace with best practices and regulatory updates to provide informed insights to our clients. You will also play a vital part in formulating and executing ValidMind’s customer success strategy, ensuring we deliver outstanding value consistently.

Are you excited about the prospect of aiding organizations in managing model risk? Eager to make a profound impact in a fast-growing sector? We invite you to apply for this thrilling opportunity.

Key Responsibilities & Your Impact:

• Oversee the customer onboarding and implementation process for ValidMind’s Enterprise MRM platform.
• Manage various customer success initiatives by executing and monitoring CS enablement and enrichment activities.
• Lead customer account teams in the execution of CS Programs, including CS Field Engineers and CS MRM Advisors.
• Collaborate closely with clients to comprehensively understand their business objectives and create tailored MRM programs to meet them.
• Provide continuous support and expert guidance on utilizing the MRM platform and implementing best practices for managing model risk.
• Track client progress and identify areas for growth and improvement.
• Conduct regular client assessments to evaluate effectiveness and recommend enhancements.
• Act as a conduit between clients and ValidMind’s product development team to fulfill client requirements.
• Stay updated on industry standards and regulatory changes related to model risk management.
• Contribute to shaping and executing ValidMind’s customer success strategy.

Your Profile & Qualifications:

• 3+ years of experience in Customer Success or Account Management.
• Outstanding communication, interpersonal, and problem-solving skills.
• Strong analytical capabilities, high emotional intelligence, and a data-driven approach.
• Availability during EMEA hours with flexibility for overlaps with US Eastern time zone.
• Experience in customer-facing roles, necessitating regular interactions with clients and presentations.
• Proficient in developing customer-facing content using Google Workspace applications.

Preferred Qualifications:

• Familiarity with AI Model Development and Model Risk Management (MRM).
• Startup mentality and a willingness to contribute beyond defined responsibilities.
• Knowledge of Python/R, Jupyter Notebooks, Shortcut, ZenDesk, & Notion is a plus.
• Willingness to travel for team-building events and customer visits.

If you feel you’re missing certain qualifications, we welcome candidates from diverse backgrounds who demonstrate strong management capabilities and a relevant foundation for success.

What We Offer at ValidMind:

• A competitive total compensation package, including base salary, equity incentives, paid time off, and comprehensive benefits.
• An inclusive, remote-first culture that encourages regular global team connections.
• A commitment to work-life balance, offering flexible work schedules.

At ValidMind, our aim is to provide the most efficient solutions for automating testing, documentation, and risk management for AI and statistical models. When you join us, you’re stepping into the forefront of AI risk management, while also being embraced by a team that values inclusivity, creativity, and personal growth. We encourage ownership of your work, foster mutual trust among peers, and offer ample growth opportunities as a VC-backed startup.

Salary: £48,123 – £80,000 base salary, depending on experience, location, and other relevant factors (paid in local currency).

Apply for this opportunity now!