**Start Date:** June 9

Work Environment:

• This position offers the flexibility of REMOTE work. However, please be aware that occasional on-site attendance at the campus may be required.

• All team members must live within a 60-mile radius of the Training Hub located in Virginia Beach, VA.

• Internet connectivity requirements: Satellite, hotspots, wireless point-to-point, extenders, WiFi, or pay-per-data services are not permitted as they hinder equipment functionality.

• A minimum internet speed of 50 mbps download and 25 mbps upload is required.

• An Ethernet connection is mandatory for this role.

• You must be capable of setting up and installing workstation equipment within 8-12 feet of your modem/router, ensuring that your setup is hardwired with the provided cables. A minimum of two ports is necessary for a single workstation.

• Do not attempt to utilize extended cables as it may impede equipment performance. Internet providers can install additional hard-wired connections upon request, but any associated costs will not be covered by the company.

• Your workspace must accommodate two monitors, a phone, a keyboard, and a mouse.

• Your work environment should be free from distractions, including family interruptions, pets, loud televisions, etc.

• You must have access to an established high-speed internet connection (non-satellite) that is private and not shared; the company will not provide or reimburse this expense.

Training:

• The training program runs Monday to Friday from 9 AM to 5:30 PM EST for 25 working days, which includes 13 days of trainer-led instruction and hands-on training plus 5 days of phone field exercises.

• Your skill training days and your final schedule will differ.

• Upon training completion, you will enter a 10-day nesting period, engaging with calls, attending debriefing sessions, and receiving additional procedural guidance while following the training schedule during this time. Post-nesting, you will shift to your assigned hours.

• Approximately 10 business days after nesting, you will be required to attend a 5-day Credit Card Fraud skills training, which will be scheduled differently than your regular shift. Successful completion of this training is necessary for consideration for full-time conversion.

Normal Shift After Training:

• Once training is complete, available shifts will include a flex schedule of Monday to Saturday or Sunday to Friday, starting between 2:00 PM and 3:00 PM EST. Flexibility for weekend work is essential.

Job Responsibilities:

• Protect account and member information by identifying potential risks and ensuring the security of assets.

• Assist members with account transactions and inquiries.

• Direct members to the appropriate departments as needed.

• Provide account balances and transaction history for members and businesses.

• Facilitate fund transfers between member, business accounts, and other financial institutions.

• Open new accounts while educating members about services that align with their needs.

• Guide members through enrollment in online and mobile banking services, highlighting their features and benefits.

• Order debit cards for both new and existing members.

• Conduct research on debit card transactions and handle limit increase requests.

• Address queries related to lost, stolen, or misplaced debit cards.

• Submit disputes regarding unauthorized electronic checks.

• Release direct deposits as requested.

• Perform complex account transactions including account closure and stop payments.

Qualifications (Required):

• High School Diploma or equivalent qualification.

• Outstanding customer service skills with strong verbal and written communication abilities.

• Proficient in computer use with solid typing skills.

• Able to ask probing questions and de-escalate tense situations when necessary.

• Excellent time management and decision-making capabilities.

• Demonstrated adaptability and accountability.

Shifts:

• Representatives will receive their schedules two weeks in advance, working a maximum of five days a week, but must maintain flexibility.

Compensation and Benefits:

The hourly pay for this position is competitive at $19.50/hr. Eligibility criteria apply for certain benefits, which may depend on job classification and duration of employment. Available benefits for this temporary role may include:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital plans
• 401(k) Retirement Plan with pre-tax and Roth post-tax options
• Life Insurance (including Voluntary Life & AD&D for employees and dependents)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation perks
• Employee Assistance Program
• Paid Time Off/Leave (including PTO, vacation, and sick leave)

Workplace Type:

This is a hybrid role based in Virginia Beach, VA.

Application Deadline:

This position is expected to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services:

As a premier provider of business and technology services, we drive business transformation for our clients. Our proficiency in strategy, design, execution, and operations unlocks significant business value. With a dedicated team of 80,000 professionals servicing over 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia, we are the trusted partner for scale, comprehensive capabilities, and swift delivery. By collaborating closely, we help customers seize change and harness technological momentum. At TEKsystems, we are committed to fostering positive impacts in our global communities through our work.

TEKsystems is an equal opportunity employer. We celebrate diversity and ensure that all applications are considered without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic safeguarded by law.