Ignite your career and brighten days as you join TTEC’s esteemed remote workforce. As a vital member of our team, you’ll play a key role in delivering a human touch to business connections.

Our TTEC work-from-home positions are available across 37 preferred states. Please note, we are currently not hiring residents from Alaska, California, Hawaii, Montana, or outside the United States. Special consideration will be given only to applicants from Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C., based on business needs.

Join a team acclaimed for its culture and purpose, proudly recognized as a Great Place to Work in the U.S.

What You’ll Be Doing

Are you driven by a desire to help others and provide reassurance? In this role, you’ll handle escalated or complex customer inquiries with ownership and care. Whether you’re swiftly providing answers, compassionately consulting on products, or resolving issues with a cheerful demeanor, you’ll transform ordinary customer interactions into exceptional experiences.

A Glimpse into Your Day

• Respond to incoming customer communications.
• Research and resolve customer concerns effectively.

What You Bring to the Role

• A minimum of 6 months of customer service experience.
• A high school diploma or equivalent.
• The ability to articulate and apply your product or service knowledge.
• Proficient computer skills.
• A high-speed internet connection (greater than 25mbps) with a hardwired connection to your home router.
• A quiet and private workspace free from background noise.

What to Expect

• Opportunities for career advancement and professional development.
• An inclusive workplace where community involvement is encouraged.
• Being part of a global team of curious lifelong learners aligned with our core values.
• Competitive base salary ranging from $13.00 to $16.35 per hour.
• Inquire about our generous paid time off (PTO), wellness, and health benefits.
• A comprehensive compensation package, complete with benefits you’d expect and some delightful surprises, including tuition reimbursement.

For further details, please visit our site.

A Bit More About Your Role

You’ll receive training to become a subject matter expert, equipping you to deliver outstanding service through voice, chat, or email. We believe you already possess that essential quality—an empathetic and supportive nature that will shine as you assist our customers. Additionally, you’ll have the chance to forge strong connections within the TTEC community and advance your career in a friendly, dynamic environment.

Reporting to your Team Lead, you will contribute significantly to enhancing the customer experience and driving the team’s overall success.

About TTEC

Our mission is simple: to make customers happy. Since 1982, we’ve been at the forefront of crafting engaging and rewarding customer experiences, merging humanity with technology. On behalf of esteemed brands worldwide, we communicate with millions through phone calls, texts, messages, and video chats daily. Your journey in creating exceptional customer experiences starts here.

TTEC is committed to equal opportunity employment, ensuring all qualified applicants are considered without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We cherish diversity and are dedicated to fostering an inclusive workforce that honors and empowers the myriad perspectives within our global teams. By reflecting the communities we serve, we not only excel in delivering outstanding service and technology but also emphasize the importance of humanity. We strive for all our employees to feel valued, included, and free to express their authentic selves at work. Our diverse team enhances our ability to understand various viewpoints and enables you to contribute your unique value.