About Us

DeepOpinion is revolutionizing knowledge work with our cutting-edge enterprise-grade Agentic Automation platform, designed to streamline complex processes and enhance productivity. By integrating Agentic AI with business process digitization and no-code development, our platform allows teams to create AI applications within minutes, achieving an impressive 90%+ straight-through processing rate.

Recently, we secured €11 million in a Series A funding round, co-led by Red River West and Alpha Intelligence Capital, along with continued support from Lunar Ventures and Stride VC. This backing accelerates our mission to be the premier provider of AI-powered automation solutions worldwide.

About the Role

As a leader in AI, SaaS, and automation technologies, we are transforming how enterprises approach innovation. To support our growth, we are on the lookout for a seasoned Customer Success Manager who will champion onboarding excellence, empower customers, and drive product usage—especially for our enterprise clientele.

Key Responsibilities

Oversee the complete customer journey, from onboarding to value realization and growth, ensuring clients derive clear, measurable business benefits from DeepOpinion’s offerings.

Craft, implement, and scale automation-driven success plans tailored specifically for large enterprise clients.

Enhance product adoption and nurture customer satisfaction, with a strong emphasis on retention and growth.

Act as a trusted advisor for enterprise clients, guiding them to maximize their investments in DeepOpinion’s AI and automation solutions.

Design and deliver customer education initiatives (including webinars, documentation, tutorials, and live training) to expedite time-to-value.

Collaborate across Product, Engineering, Sales, and Support teams, serving as an internal advocate for customer needs while continually improving the customer experience.

Establish and update success plans for customers, monitor health metrics, and proactively seek opportunities for upselling and expansion.

Lead strategies to refine customer engagement frameworks, enablement resources, and define success metrics at scale.

About You

With over 5 years of experience in managing the full customer lifecycle—encompassing onboarding, adoption, and expansion—in Customer Success or similar roles, preferably within SaaS or AI/automation sectors, you have a proven history of working with large enterprise clients to deliver significant business outcomes.

Your strong background in automation, along with experience in deploying AI solutions at scale, is highly desirable.

You possess excellent project management capabilities, adept at juggling multiple enterprise accounts and intricate initiatives.

With top-notch communication skills and the ability to build relationships, you can effectively influence both technical and executive stakeholders.

Your deep understanding of SaaS customer lifecycle management, success metrics, and the enterprise technology landscape sets you apart.

A customer-centric mindset drives your relentless focus on retention, growth, and advocacy.

You are fluent in English, and proficiency in additional European languages is a bonus.

ï¸ Compensation, Perks & Benefits

Enjoy a fully remote position within Europe that offers both flexibility and independence.

Your contributions will directly influence customer success, product adoption, and the long-term growth of our company.

We offer a competitive salary, performance-based incentives, and opportunities for professional development.

Join us in working with state-of-the-art AI and automation technologies as we shape the future of enterprise automation.

Become part of a collaborative and innovative culture that values ownership, creativity, and impact.

We are committed to diversity and fostering an inclusive environment where all individuals are respected and valued. We evaluate candidates based on their professional skills, setting aside criteria like social background, gender, age, religion, sexual orientation, or skin color.

We eagerly anticipate your application!