Key Responsibilities

• Develop an in-depth technical understanding of our extensive product lineup and their servicing requirements, ensuring compliance with the latest British Standards and completing all necessary digital service documentation.
• Travel nationally—primarily in Northern England and Scotland—to represent Monmouth in a professional, polished, and courteous manner, engaging directly with our clients.
• Deliver, set up, install, service, and maintain a diverse range of laboratory equipment and clean areas at customer locations.
• Provide customer support and training throughout the delivery, commissioning, and installation processes of new products.
• Address customer inquiries and complaints when in the field, while also reporting on customer satisfaction as necessary.
• Participate in continuous training on product and application, both internally and externally, to enhance your expertise and remain abreast of the latest industry developments.
• Take on additional tasks or responsibilities as needed to support company goals.
• Maintain adherence to all Health & Safety policies and procedures as mandated by the company.

Qualifications and Personal Attributes

(Including but not limited to)

• Strong attention to detail and excellent logical problem-solving capabilities complemented by a practical mindset.
• A high level of personal accountability, demonstrating a driven work ethic and willingness to take responsibility.
• Ability to follow established processes and quality standards in accordance with company protocols.
• Exceptional organizational skills with the ability to manage workloads effectively.
• Flexibility to adapt and re-prioritize tasks in response to a dynamic delivery schedule.
• Calm under pressure, capable of making effective decisions and meeting tight deadlines.
• Personable with strong communication and listening skills, enabling confident interaction with colleagues and clients at all levels.
• Diplomatic and tactful demeanor on-site, skilled in handling multiple customer queries simultaneously.
• At least a GCSE (or equivalent) Grade “C” in English Language and Mathematics.

Essential / Desirable Skills

• Essential – Relevant service and installation experience in industry, particularly with bio-cabinets, D.O.P., and KI Testing.
• Essential – Hold a valid CSCS Card and pass DBS checks for various sectors, including MOD, Home Office, Nuclear, Schools, and Colleges.
• Desirable – Proficiency in electrical fault-finding skills (17th/18th Edition qualification preferred).

How to Apply

If you are excited about this opportunity, please submit a cover letter outlining your salary expectations, along with your current CV and any pertinent supporting documents to us.

We will shortlist candidates who best meet our criteria for a brief telephone interview shortly after the application deadline. Successful candidates will then be invited for a more formal interview.

All applications received via post, email, or in person will be acknowledged.

Note: Monmouth cannot accept responsibility for applications that are late or lost in transit through email or postal systems.

Monmouth Scientific Ltd champions Equal Opportunities and actively encourages applications from individuals who meet our selection criteria from every sector of society. We evaluate candidates based on skills, qualifications, and experience, prioritizing those with the ideal blend of personality, talent, and potential to thrive within our organization. We are dedicated to treating all existing and potential staff equitably, without discrimination based on race, gender, religion, sexual orientation, dependants’ responsibilities, age, physical or mental disabilities, historic criminal records, or any other background. We invite you to ensure you have the ‘entitlement and eligibility’ to work in the UK before applying, as it is illegal to employ individuals without this status.

All information collected by Monmouth adheres to the ‘General Data Protection Regulation 2018.’ By submitting your application, you consent to the sharing of your data with relevant staff for recruitment purposes in line with these regulations.

Candidates should be aware that any job offer from Monmouth Scientific Ltd is contingent upon verification of the right to work in the UK, receipt of acceptable references, successful completion of any necessary DBS or security clearance checks, and a satisfactory medical examination if required.

By submitting your application, you affirm that all information provided is accurate and complete, as any intentional misrepresentation may invalidate your application and any ensuing contract.

No Agencies, please.