Job Details

Level

Entry Level

Job Location
Remote – Non Local – Oklahoma City, OK

Remote Type
Fully Remote

Position Type
Full-Time

Education Level
High School Diploma or Equivalent

Salary Range
$12.50 – $14.00 Hourly

Travel Percentage
None

Job Shift
Any Shift Available

Description

Please note: We can only consider candidates residing within the United States. Currently, applications from those living in California, North Carolina, Washington State, Illinois, and Oregon are not eligible for employment.

About Us

At our company, we specialize in subrogation, helping clients recover payments on damage claims efficiently by ensuring the responsible parties cover the costs. Our mission is to deliver exceptional service to our clients and all parties involved in a claim, allowing our customers to focus on what matters most to them.

We operate with a strong commitment to our Core Four principles: Process, Results, Culture, and Experience. These guiding values are pivotal to our ongoing success and future growth.

We believe in fostering a vibrant workplace, hosting company events that celebrate our collective achievements and giving back to our community through various volunteer initiatives. We prioritize a healthy work-life balance and create an environment that promotes both productivity and a relaxed atmosphere.

Your Role

We are on the lookout for an enthusiastic individual who excels at handling inbound calls and engaging positively with our customers. As a First Notice of Loss (FNOL) Representative I, you will be responsible for providing high-quality communications while accurately recording FNOL claims that report damage to our clients’ properties.

Unique Bonus Opportunities

Our tiered support bonus system offers you the chance to earn additional money based on total fees generated across CMR each month. Bonuses are paid every pay period based on performance for the previous period, so you can directly benefit from your hard work!

• Level 1: $125
• Level 2: $175
• Level 3: $240

FNOL Incentive Program

For our FNOL team members, we have an incentive program in place that rewards high performers with additional earnings each month, alongside the tiered support bonus system. The incentives are calculated daily, and you can earn $10 for each day where your talk time, not ready time, and service levels meet our established standards. There are also further bonuses available specific to the department.

Typical Responsibilities

• Manage inbound calls from engineers, technicians, and field operators reporting FNOL
• Ensure accurate data entry into our customized database while effectively communicating
• Report underground damages to locate companies, as required
• Deliver outstanding service to customer representatives
• Analyze photographs and accurately map damage locations

Additional Information

• You may have the opportunity to work on special projects
• Our department operates 24/7/365, providing you with multiple scheduling options!
• This position is fully remote

Key Skills & Competencies

• Typing proficiency of at least 55 words per minute, error-free; a typing assessment will be conducted
• Proficient with Microsoft Excel, Word, Outlook, PDFs, and internet navigation
• Strong phone and verbal communication capabilities
• Excellent active listening skills
• Superb written communication abilities
• Strong reading skills, with the ability to follow scripts
• Ability to analyze and interpret photographs to assess damage
• Create a suitable work environment at home; necessary computer equipment will be provided by CMR

Experience Requirements

• 6 months to 1 year of prior customer service call center experience is required
• Familiarity with Microsoft Teams is a plus
• A High School Diploma or equivalent is necessary

What We Offer

• Paid Time Off: Accruing 5 hours per pay period, totaling 3 weeks in your first full year
• CMR contributes $50 per month toward your internet service costs
• Recognized as one of The Oklahoman Top Workplaces for four consecutive years!

Pre-employment drug screenings and criminal background checks are mandatory.

CMR provides a comprehensive benefits package, including a matched 401k.

CMR is an Equal Opportunity Employer.