About F6S

At F6S, we are dedicated to helping founders and startups tackle some of the world’s most significant challenges through access to funding, grants, growth programs, software discounts, and exceptional talent. With a vibrant community of over 6 million entrepreneurs, startups, and businesses, along with renowned companies, governments, and growth initiatives, F6S is at the forefront of driving impactful growth.

As an innovative and rapidly expanding organization, we pride ourselves on creating a stable environment that our members consistently rate highly. Our commitment to delivering valuable opportunities extends to both our community members and our team. This role is fully remote, allowing you to work from anywhere.

About the Position

We are seeking a dedicated IT Support Engineer to provide first-line software support for widely-used platforms including Google Workspace, Microsoft 365, AWS, and other essential solutions.

In your typical day as an IT Support Engineer, your responsibilities will include:

• Offering first-line software assistance to our diverse end-user community.
• Facilitating support for users in licensing and utilizing Google Workspace, Microsoft 365 (including Office and Licenses), AWS, and other leading tools.
• Escalating unresolved issues to Google, Microsoft, AWS, or other solution providers when first-line resolutions are not achievable.
• Adhering to documented protocols and specifications for each software platform to identify and address common issues effectively.

Ideal Candidate Profile

• A minimum of 2 years of experience in IT or Technical Support, particularly within a managed service provider (MSP) setting.
• A proven track record in delivering first-line support to a large client base.
• Demonstrable expertise in either Google Workspace (including the Google Workspace Admin panel), Microsoft tools (via Microsoft Admin Portal), or AWS administrative features.
• Extensive experience in managing licenses for Google, Microsoft, or AWS platforms.
• Proficiency in working with ticketing systems.
• Background in KPI-driven environments.
• Exceptional English communication skills, both written and verbal.

Benefits of Joining Us

• Flexible working hours that promote a healthy work-life balance.
• A positive and engaging workplace culture with opportunities for skills development and career advancement.
• Ongoing technical training and opportunities for certification to enhance your professional growth.
• Generous paid vacation leave to recharge.
• Special birthday surprises to celebrate your special day!

Career Growth at F6S

At F6S, we are committed to nurturing each team member’s growth through continuous training, expanding responsibilities, and pathways for promotion within new or existing teams. We strive to support your career ambitions and personal development every step of the way.