Description

About Us

At Hyundai Capital America, we pride ourselves on delivering a comprehensive suite of financial services tailored to the needs of Hyundai, Genesis, and Kia customers and dealerships through our brands: Hyundai Motor Finance, Genesis Finance, and Kia Finance. With an extensive reach covering over 2 million consumers and businesses, we offer tailored solutions in vehicle financing, leasing, subscription, and insurance. Our mission is rooted in growth, innovation, and diversity as we continually aim to enhance the customer and dealership experience while pioneering new products that expand our market presence. We believe that our success is driven by our people, and we are dedicated to fostering skill development and career growth within our team. As an Equal Opportunity Employer, Hyundai Capital America is committed to cultivating a diverse and inclusive work environment. We thrive on our values, actively engaging in community support through volunteering and philanthropy while empowering our Employee Resource Groups. Together, we aspire to lead the charge in financing the freedom of movement.

Our Commitment to Employees

In addition to competitive salaries, employees at HCA enjoy a range of valuable benefits, including:
– Comprehensive Medical, Dental, and Vision plans with various affordable options
– Immediate 401(k) matching and vesting opportunities
– Discounts on vehicle purchases and leases, plus monthly vehicle allowances
– Paid Volunteer Time Off, with company contributions to a charity of your choice
– Tuition reimbursement programs to support your continued learning

Role Overview

As an Associate in Loss Mitigation, you will play a crucial role in managing a portfolio of delinquent accounts that are 80+ days past due, guiding them through the charge-off process. Your responsibilities will include investigating, monitoring, and resolving these accounts while adhering strictly to our internal policies and procedures. This position requires strong collaboration across divisions to ensure a seamless experience for both customers and dealers, and you will support other departments as needed to meet our shared business objectives.

Your Responsibilities

1. Oversee a queue of delinquent accounts that are 80+ days past due, efficiently managing inbound and outbound communications while ensuring all account activities are meticulously documented in line with department expectations.
2. Engage in coaching and development initiatives to collaboratively devise strategies that enhance both individual and departmental performance.
3. Execute additional duties as assigned, demonstrating flexibility and a proactive approach in your role.

What You Bring to the Table

– 1-2 years of experience in collections or a related field (automotive experience is a plus)
– Familiarity with late-stage collections is advantageous
– High school diploma or GED is required; a Bachelor’s degree is preferred
– Strong self-management skills to effectively prioritize tasks and achieve goals independently
– Exceptional negotiation skills to create win-win solutions with customers
– Proficiency in utilizing skip tracing tools where applicable
– Basic computer skills, including proficiency with Windows, Word, and Excel
– Excellent verbal communication skills, enabling clear expression of thoughts and ideas
– Active listening skills to effectively comprehend instructions and feedback

Work Environment Details

This role involves lengthy periods of sitting, standing, and walking, with visual monitoring responsibilities and moderate noise levels. Work will primarily take place in an office setting.

The salary range for this position considers various factors, including skill sets, experience, location, and organizational needs. Successful candidates can expect to be compensated within this range based on qualifications, and it is uncommon for new hires to begin at the top of the range.

California Privacy Notice

This notice applies to applicants residing in California. Our Privacy Policy outlines the personal information we collect from you, its intended use, and whether it is sold or shared, enabling you to manage your personal data effectively. This notice is provided to comply with the California Consumer Privacy Act (CCPA). If you have questions regarding CCPA and its application to California residents or HCA team members, please reach out to our Privacy Team.