Discover the Heart of DriveTime

Within the DriveTime Family of Brands lies SilverRock, your go-to for reliable warranty and ancillary products, enhanced by a seamless claims experience. At SilverRock, we offer a comprehensive range of ancillary products and administrative services, including GAP coverage, vehicle theft protection, GPS tracking, and dealership fleet management. Our proven track record includes over 1 million service contracts, products, and warranties, along with $300 million paid in claims.

What’s the Role All About?

As a Claims Adjuster, you will leverage your expertise in vehicle systems and repairs to assess, authorize, and facilitate payments for warranty claims. Your interactions over the phone with service advisers and technicians are crucial in ensuring that repairs are executed correctly, getting our valued customers back on the road safely. Your background in the automotive industry is essential!

Who Are We Looking For?

• Driven and Goal-Oriented: We want individuals who are motivated by their career and are dedicated to achieving and surpassing their objectives.
• Articulate Communicators: Your ability to communicate confidently and effectively with diverse audiences is key, both verbally and in writing.
• Thrives in Fast-Paced Settings: Our environment is dynamic and ever-evolving. Embracing this pace while contributing positively is a must.
• Team Players: Collaboration is at our core. Your ability to work cohesively within a high-functioning team will help us all succeed together.
• Deadline-Oriented: You will manage multiple tasks with time-sensitive requirements and need to deliver results efficiently.
• Creative Problem Solver: Some inquiries will present challenges. You’ll need to identify not only the issues but also viable solutions.
• Resilient Attitude: Daily challenges will arise. A positive outlook is essential for overcoming obstacles while maintaining an upbeat demeanor.

Key Qualifications:

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• At least 3 years of hands-on experience with current automotive mechanical systems and diagnostics.
• Eligible Locations: Must reside in AZ, FL, GA, NC, TN, TX, UT, or NV.

What’s in It For You? Perks That Matter

• Remote Work Flexibility: Enjoy the comfort of your home office while staying professional. Must ensure a quiet, suitable workspace with reliable internet.
• Comprehensive Health Benefits: Enjoy robust medical, dental, and vision coverage with significant company contributions.
• Additional Benefits: 401(K), company-paid life insurance, and both short- and long-term disability coverage enhance your peace of mind.
• Professional Growth: At DriveTime, we invest in your development, fostering opportunities for advancement—over 1,000 employees were promoted last year!
• Tuition Reimbursement: We’re committed to your education as much as you are—financial assistance for your professional advancement is available.
• Wellness Initiatives: Participate in our wellness program for self-guided coaching, cash incentives, and medical premium discounts through engaging activities.
• Competitive Compensation: We value your contributions and offer competitive pay to reflect that.

Additional Benefits Include:

• Stable Work Hours: Enjoy a Monday to Friday schedule with rotating Saturdays, offering predictability with some flexibility for overtime.
• Local In-Office Options: Employees in AZ and TX can choose hybrid work arrangements, with occasional in-person meet-ups.
• Recreation Spaces: Unwind in our game room with ping pong and pool tables, or break a sweat in our in-house gym, promoting a healthy work-life balance.
• Festive Team Events: Join your colleagues for social gatherings and activities that strengthen team connections and camaraderie.
• Valued Community: Experience company outings, personal rewards, and exciting prizes that highlight our appreciation for you!
• Generous Time Off Policy: Enjoy paid time off including wellness days, holidays, and personal time—full-time employees have ample vacation days.

A Few Final Words

DriveTime is not just a workplace; we are a community that’s been recognized as a Great Place to Work! With 90% of our talented team members feeling at home, you’ll be part of an award-winning culture that values diversity, excellence, and leadership.

Join us and discover your place in a fun, professional, and high-energy environment! Hiring is contingent upon successful background and drug screening. We are proud to maintain a drug-free, tobacco-free workplace and embrace being an Equal Opportunity Employer, constantly seeking the perfect fit for our DriveTime family. Buckle up; an exciting journey awaits you!