At Comcast, we blend the finest elements of media and technology, pioneering innovations that deliver the best entertainment and digital experiences globally. As a proud member of the Fortune 50, we lead in numerous interrelated sectors, offering diverse career paths across various fields and locations. Our culture of rapid advancement is propelled by talented individuals who bring state-of-the-art products and services to millions of customers every single day. If you are passionate about collaboration, excited to transform industries, and eager to shape the future of media and technology, we invite you to elevate your career with us at Comcast.

Position Overview

As a key player on our team, you will facilitate order management and streamline customer billing processes. Your role will entail configuring customer accounts in accordance with contract specifications while ensuring precision and timely order processing. You’ll collaborate with multiple operational teams and engage with external clients to gather critical data for billing and customer service inquiries. This position operates under moderate supervision, placing responsibility on you for individual performance and collaborative success.

Essential Responsibilities

• Accurately and promptly process account and contact setups for customer invoicing cycles.

• Investigate and resolve customer inquiries with professionalism.

• Maintain comprehensive and precise account records while tracking status and updates.

• Achieve or surpass departmental performance metrics.

• Engage professionally with various operational teams and external clients.

• Uphold and represent the company’s values positively in all interactions.

• Demonstrate regular, consistent attendance and flexibility to work nights, weekends, and overtime when necessary.

• Perform additional tasks and responsibilities as assigned.

Candidate Qualifications

• 2-3 years of pertinent experience in Billing, Accounts Receivable, or related fields.

• A degree in Financial Management or Accounting is preferred.

• Strong proficiency in the English language is required.

• Experience in customer-facing or customer service roles is essential.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is necessary.

• Willingness to accommodate a night shift schedule is a must.

Expectations for All Employees

• Embrace our Operating Principles and integrate them into your daily work.

• Prioritize customer experience by innovating seamless digital interactions at every point and turning customers into advocates for our offerings.

• Engage in continuous learning and advocacy of our transformative technology, products, and digital solutions.

• Collaborate effectively to achieve shared goals and welcome diverse ideas to propel success.

• Participate actively in the Net Promoter System, contributing to improvements based on employee and customer feedback through regular huddles and follow-ups.

• Drive positive results and contribute to overall growth.

• Champion inclusivity and diversity in the workplace.

• Act with integrity toward each other, our customers, investors, and the communities we serve.

Disclaimer:

• This description is intended to outline the general responsibilities and level of work associated with this role. It does not encompass every duty, responsibility, or qualification that may be required.

Comcast is committed to fostering an equitable workplace that welcomes candidates from all backgrounds. We will consider all qualified applicants for employment without discrimination based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected criterion under applicable laws.

The base salary is one component of the comprehensive rewards package that Comcast offers. While most sales roles are eligible for commission under specific plans, non-sales roles typically earn bonuses. Moreover, Comcast provides outstanding benefits to its employees, reflecting our belief that your benefits should support your well-being in key moments and day-to-day life. We offer diverse options, professional guidance, and round-the-clock tools tailored to meet your unique needs. For additional information on our compensation and benefits, please visit our careers site.

Educational Background

High School Diploma / GED

Relevant Experience

0-2 years

Job Family Group: Finance & Accounting