Location: Tampa, FL, USA

Job Category: Medical Case Management

Job Type: Full Time

Join Our Team as a Remote Telephonic Triage Nurse Case Manager!

Are you passionate about providing exceptional care that makes a genuine difference in the lives of injured workers? Do you aspire to join a dedicated team that empowers individuals to regain their health and well-being? At Sedgwick Government Solutions, we are committed to supporting those affected by work-related injuries and illnesses, and we need skilled professionals like you to help fortify our position as a premier case management organization.

As a Telephonic Triage Nurse Case Manager, you will have the opportunity to work from the comfort of your home while remaining an integral part of a nationwide support team. Utilizing your nursing expertise and case management skills, you will assist federal employees dealing with occupational injuries and illnesses. Your role will be pivotal in aiding their recovery through effective communication, timely diagnosis facilitation, and comprehensive treatment coordination. You will formulate personalized case management plans that evolve through the recovery journey, all while tracking progress in our database. Our focus on integrated medical disability case management ensures we can help prevent or mitigate disabilities, offering essential medical insights and serving as the key connector among all stakeholders in the recovery process.

Key Responsibilities

• Accept and manage referrals from DOL within specified service periods.
• Ensure timely communication and information sharing with injured workers, healthcare providers, and relevant agencies.
• Diligently document all contacts and communications in the designated case management systems.
• Conduct comprehensive assessments of each injured worker, considering both clinical and psychosocial factors.
• Work collaboratively with injured workers, providers, and employers to develop and execute effective return-to-work plans.
• Secure necessary medical documentation to support return-to-work initiatives.
• Understand discharge criteria for injured workers transitioning out of Telephonic Triage services.
• Identify cases requiring additional case management services such as DOL Field Nurse assignment.
• Foster positive relationships with all parties involved, enhancing communication and coordination.
• Comprehend the quality management program and your essential role within it.
• Be an active contributor to the team, supporting colleagues and meeting organizational goals.
• Take responsibility for your actions and outcomes.
• Adapt to changes with flexibility and an open mind.
• Work autonomously, manage multiple tasks, and prioritize effectively.
• Seek opportunities for professional growth and skill enhancement.
• Utilize case management systems and electronic medical records proficiently.
• Employ telehealth technologies, such as video calls and chats, for clinical care and management.
• Exhibit proficiency in Microsoft applications and electronic technology.

Qualifications

• Bachelor of Science in Nursing.
• Active RN License from Puerto Rico is required; must reside in the continental US.
• Compact License is necessary.
• Preferred national certification in case management or a related area (COHN, CCM, CIRS/CRRN, CDMS, or ANCC/ANA Nurse Case Manager Board Certified), or to be obtained within 12 months of hire.
• Five years of relevant clinical experience, with:
• At least 2 years in adult medical/surgical nursing.
• At least 2 years in workers’ compensation case management.
• Preferred: Familiarity with the Federal Employee Compensation Act (FECA) and its associated issues.
• Demonstrated ability to work independently and collaboratively.
• Detail-oriented with strong organizational and judgment skills.
• Experience with Microsoft Windows and basic computer operations.
• Reliable high-speed cable or fiber optic internet service is a must.
• Exemplary communication skills, able to engage effectively via phone, email, text, and written formats.
• Willingness to undergo a credit and background check prior to employment.

If you’re ready to embark on a fulfilling career that combines challenge and reward, we invite you to explore opportunities with Sedgwick Government Solutions. Our commitment to caring for people is at the essence of our mission, and we rely on our talented team to provide exceptional support to our clients’ most valuable assets — their people.

We offer a competitive starting salary range of $75,000 – $80,000, reflecting the skills and experience required for the role. Our comprehensive benefits package includes medical, dental, vision, 401(k) plans with matching contributions, paid time off, disability and life insurance, employee assistance programs, flexible spending accounts, and other optional benefits.

To take the next step in your career, please submit your resume and complete the application process.

Disclaimer: This job description is designed to give a general idea of the role’s nature and scope, not an exhaustive list of responsibilities and qualifications.

Important Notice
Candidates who move forward will undergo financial and criminal background checks, and must obtain and uphold confidential-level security clearance upon hire. We also participate in the United States Federal Government E-Verify program to confirm employee eligibility.

Search Firm Representatives
Kindly note that Sedgwick Government Solutions is not seeking assistance from search firms for this position. Any unsolicited resumes will become the property of Sedgwick Government Solutions without financial obligation.

We strive for inclusivity and accessibility in our hiring practices. If you require accommodations related to a disability during the application process, please reach out for assistance.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer.
All qualified candidates will receive consideration for employment regardless of age, gender, race, sexual orientation, or other protected classifications.