Join our dynamic Claims Physical Damage Department at MAPFRE, where exceptional talent is welcomed and rewarded! We are currently on the lookout for a dedicated Auto Damage Claim Representative to help us adjust 1st party Express claims for Auto Physical Damage. This role offers a hybrid work arrangement, requiring you to be within commuting distance of Webster, MA, with 2 days in the office and 3 days working remotely. We also welcome fully remote candidates!

Schedule: Enjoy a Monday through Friday workweek from 8:00 a.m. to 4:30 p.m. EST during your initial training. Once you’ve completed training, your standard hours will shift to 8:30 a.m. to 5:00 p.m. EST.

Compensation: Earn between $21.50 and $23.50 per hour, based on your level of experience.

As an Auto Damage Claim Representative, you’ll play a crucial role in enhancing customer experiences through effective communication and exceptional service. Your responsibilities will include:

• Communication: Provide clear, timely, and empathetic written and verbal communication.

• Customer Service: Deliver outstanding service to customers and agents, contributing positively to the Department’s tNPS score.

• Telephone Management: Skillfully navigate the ACD telephone system, ensuring compliance with standards for message retrieval and call management.

• Contact Management: Engage with all parties involved in a loss to assess claim exposures thoroughly.

• Vendor Programs: Optimize the use of preferred vendors and repair/appraisal channels for efficient claims handling.

• Complaint Resolution: Proactively address and mitigate potential consumer complaints, ensuring swift and comprehensive responses.

• Fraud Detection: Identify suspicious claims for further investigation with supervisory support.

• Team Collaboration: Foster a collaborative, team-oriented environment.

Qualifications:

Education: You should possess an Associate’s Degree, coupled with 1-3 years of relevant experience. Alternatively, a Bachelor’s Degree with 0-1 year of experience will be considered.

Skills: Outstanding customer service and interpersonal abilities are essential, along with strong verbal and written communication skills. You must thrive in a fast-paced work environment.

If you require accommodations due to a disability and would like to participate in the selection process, please reach out to the MAPFRE Insurance Talent Acquisition team. We are committed to providing equal opportunities for all candidates.

Location: Webster, MA or Work from Home, MA, US

Nearest Major Market: Worcester

Step into a fulfilling career with MAPFRE Insurance. Apply now and be a part of an organization that values your skills and contributions!