Remote Pharmacy Support Specialist II – Call Center

Dartmouth Health

New Hampshire, United States Full-time in Healthcare & Medical
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    • Job ID 2774608

    Job Description

    Under the guidance of a licensed Pharmacist, you will engage in a variety of routine and specialized technical and clerical tasks essential for distributing medications to patients. This role expands upon the foundational responsibilities of a Pharmacy Technician Certified I.

    This is a full-time position, requiring 40 hours each week, and comes with a comprehensive benefits package.

    Join us at Dartmouth Health, where we prioritize what matters most!

    What We Offer:
    At Dartmouth Health, employees working at least 20 hours per week (0.50 FTE) along with their eligible dependents can start reaping the benefits from day one.

    • Medical Coverage: Choose from two medical plans via Anthem BC/BS. Enjoy a foundational employer contribution of 4% of biweekly pay. Opt for a High Deductible Health Plan (HDHP) paired with a Health Savings Account or a PPO Plan featuring higher premiums that balance out with copayments and lower deductibles.

    • Retirement Savings: Start saving for your future immediately with employee contributions that vest right away. Benefit from a biweekly matching contribution of 50% on up to 4% of your savings—a maximum match of 2% of your pay.

    • Generous Paid Time Off: Accumulate paid time off based on hours worked each pay period, including six paid holidays.

    • Incentives for Shift Work: Additional compensation for evening (10%), night (20%), and weekend (15%) shifts where applicable.

    • Educational Support: Receive up to $3,000 in tuition reimbursement each year.

    • Dental and Vision Insurance: Comprehensive options to keep your smile bright and your vision clear.

    Key Responsibilities:

    • Handle inbound calls and effectively manage customer service inquiries.
    • Prepare both prescription and non-prescription medications along with medical devices.
    • Maintain adequate stock levels and replenish supplies in automated dispensing systems and machines (e.g., shelves, carousels, Parata).
    • Mentor and train new pharmacy staff as a preceptor.
    • Report supply issues and discrepancies promptly.
    • Aid in policy and procedure development.
    • Deliver medications to patients in care areas or beds.
    • Perform purchasing and billing tasks.
    • Create and maintain training materials.

    For inpatient roles, responsibilities include:

    • Preparing intravenous admixtures and other sterile products (excluding antineoplastic medications) under a licensed Pharmacist’s supervision.
    • Compounding non-sterile, non-antineoplastic drug products in compliance with USP guidelines.

    For outpatient roles, you will:

    • Electronically process prescription orders for pharmacist verification.
    • Handle third-party claims processing.
    • Support call center operations, mail order fulfillment, and data entry, including taking verbal orders and managing registers.

    Other duties as assigned may also be required.

    Qualifications:

    • Strong multitasking abilities and keen attention to detail.
    • Capacity to remain composed in high-pressure situations.
    • Excellent customer service skills, particularly over the phone.
    • Ability to adapt and work accurately in a dynamic environment.
    • An associate’s degree in a health-related field with a minimum of one year of pharmacy experience is preferred, or equivalent education and experience.

    Licensure/Certifications Required:

    • Registration as a Pharmacy Technician with the NH Board of Pharmacy.
    • Certification as a Pharmacy Technician (CPhT).
    • BLS Certification must be obtained within 30 days post-hire for pharmacy technicians in Retail or Specialty Pharmacy required to administer immunizations.

    Remote Work: Fully Remote

    Area of Interest: Allied Health

    Full-Time Employment: 1.00 FTE – 40 hours/week

    Shift Schedule: Day Shift

    Job ID: 32512

    Dartmouth Health offers an expansive total compensation package with robust benefits, including medical, dental, vision, life insurance, disability coverage, paid time off, and retirement plans. For further details on our benefits, visit: Benefits DHMC and Clinics Careers.

    As an Affirmative Action and Equal Opportunity Employer, Dartmouth Health strives to ensure that all qualified applicants receive fair consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status, and that no discrimination occurs on the basis of disability.

    Discover numerous reasons to join Dartmouth Hitchcock Medical Center and Clinics, part of the renowned Dartmouth Health system in New England.

    At the core, it’s our people. Here, the shared mission is evident in every role. Collaborate with knowledgeable doctors, experienced nurses, and passionate individuals dedicated to community health, inspiring one another daily.

    Career Development:
    In association with Dartmouth College, our environment fosters collegial relationships. Opportunities for education and research abound at Dartmouth Hitchcock Medical Center and Clinics, ensuring continuous learning.

    Resources and Facilities:
    Leverage the expertise of the best in the field, utilizing advanced technologies and state-of-the-art facilities to provide exceptional patient care.

    Benefits and Wellness:
    We pride ourselves on offering a comprehensive benefits package that covers essential health and wellness needs. Our "Core Benefits" are complemented by "Benefit Choices" tailored to fit your life’s demands.

    Location Perks:
    Living and working in New England offers a unique blend of excellent educational institutions, top-tier healthcare, and diverse cultural and recreational opportunities. With breathtaking mountains and pristine lakes, it’s no wonder that this area is so beloved by its residents.

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