Are you passionate about delivering exceptional customer care? We’re on the hunt for a dedicated Part-Time Customer Support Executive to join our dynamic team. You will collaborate with skilled colleagues across various departments to ensure our customers experience outstanding service from start to finish.

Work Schedule:

• 24 hours weekly
• Saturdays and Sundays from 9 AM to 6 PM
• Two weekday evenings from 4 PM to 8 PM

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and social media platforms.
• Diagnose technical issues and enhance overall user experience.
• Report bugs and UX concerns to facilitate improvements.
• Contribute actively to the development and growth of our application.

Ideal Candidate:

• Quickly grasps complex systems and processes.
• Proficient in multitasking and prioritizing tasks effectively.
• Maintains composure and professionalism under pressure.
• Friendly with an engaging personality and a proactive "can-do" attitude toward customer support.
• Committed to delivering top-notch written and verbal assistance to customers.

We Seek:
A candidate who has a genuine interest in Chip and is eager to contribute to our mission of creating the investment super app for the future. Though we’re part of the financial sector and face its challenges, our customer support team thrives on collaboration—often with a sense of fun. If you possess the technical skills we’ve mentioned, you’ll stand out by being your authentic self. Whether you’re a dancer, gamer, musician, parent, or Twilight fan-fiction writer, your unique interests will add to our vibrant team culture.

During the interview process, we will look for qualities like empathy, emotional intelligence, captivating stories, and the ability to keep a smile even in challenging situations.

Benefits:

• Competitive salary of £15,238 annually.
• A discretionary performance-related bonus of up to 10% in cash and 5% in shares based on your annual salary.
• A workplace pension scheme where we contribute 5% on earnings up to £50,000—invest in your future with confidence!
• Private medical insurance covering pre-existing conditions.
• Access to an Employee Assistance Program.
• A cycle-to-work scheme and season ticket loan options.
• Complimentary ChipX subscription for employees based in the UK.
• Commitment to equal opportunity and diversity in the workplace.
• Flexible working arrangements to help you balance life and work.
• Enjoy 28 days of holiday plus bank holidays, including the days between Christmas and New Year.
• Annual training budget for courses, workshops, or conferences to support your career development.
• A £30 monthly Chip Fitness Benefit for your mental and physical well-being.
• Company-provided laptop.
• Join a fast-paced fintech startup and make a significant impact on our products while accelerating your knowledge and responsibilities.

Interview Process:

1. Initial video screening with a member of our Talent team.
2. A brief take-home test.
3. A video interview with the hiring manager and team leader.
4. Final interview with the VP of Customer Support.

About Chip:
Our mission at Chip is to empower our customers to build wealth. We’re developing the ultimate wealth super app that integrates savings, investments, and pensions into one seamless platform. Harnessing technology, we’re opening doors for users to invest like the ultra-wealthy, providing a simplified approach to wealth management.

Recognized by The Sunday Times as the 6th fastest-growing tech company in Britain, Chip proudly serves over 300,000 active customers and manages assets exceeding £6 billion. Each day, we strive to exceed our customers’ expectations by crafting an extraordinary product with real purpose.

Our team comprises a diverse and creative group of 180 professionals across multiple disciplines, including design, development, customer service, marketing, and banking. We value our unique funding story, having raised over £50 million from 29,000 investors, making Chip one of Europe’s most crowdfunded businesses.

Our Vision:
We aim to transform how people view financial planning—from a tedious chore to an encouraging, rewarding experience. We want to be the go-to app for savings and investing, helping our community effortlessly build long-term wealth with engaging technology.

Join Chip and help us make our customers’ financial dreams a reality while being part of a lively, innovative team.

Chip is committed to fostering an inclusive workplace where every individual feels valued. We encourage applicants from all backgrounds and experience levels to apply, as it’s your unique talents and perspectives that matter most.

Agency Note:
We do not accept unsolicited resumes from recruitment agencies for our open roles. Chip reserves the right to hire any candidate without any financial obligation to the recruiter or agency. Any unsolicited resumes will be considered the property of Chip.