Ignite your career with TTEC’s renowned employment experience, where we blend humanity with business excellence. As a Seasonal Healthcare Team Lead working remotely in the USA, you will play a pivotal role in enhancing customer experiences and driving team success. Join a company recognized as a Great Place to Work in the USA, where our employees thrive in a supportive, purpose-driven culture.

What You’ll Do
Are you passionate about leadership? This is your chance to dive deeper into the healthcare industry while gaining invaluable management experience. You will inspire and guide your team to achieve performance targets set by both TTEC and our clients. Address associate inquiries, assist in troubleshooting, and manage escalations, all while ensuring we uphold a high-quality customer experience as the first-line manager for your team.

You will report directly to the Service Delivery Manager. We seek an influential leader who champions their team, motivating them to tackle challenges, meet objectives, and advance in their careers.

During a Typical Day, You Will:

• Coach and empower associates to ensure the achievement of targeted goals while addressing any employee-related issues. Facilitate training sessions on new services, products, or processes related to projects.
• Manage a variety of ongoing tasks and projects, oversee attendance and absences within your team, and handle payroll and other administrative duties.
• Provide continuous encouragement and feedback, recognize team successes, and navigate difficult conversations when necessary.
• Utilize various TTEC and client software tools to accomplish tasks, address technological issues, and facilitate outage responses.
• Play a key role in improving our company’s financial wellbeing by leading with empathy, retaining our top talent, and controlling important metrics such as absenteeism and occupancy.

What You Bring to the Role:

• An associate degree, relevant technical training, or equivalent professional experience.
• Strong time management skills to prioritize tasks and make well-informed decisions.
• A focus on team engagement and performance in a dynamic environment.
• Empathetic leadership skills that allow you to remain calm and professional during conflicts with diverse team members.
• A customer-centric approach, committed to high standards of accountability and effective communication.
• Proficiency with computer systems and applications.

What You Can Expect:

• Support for your career growth and professional development.
• An inclusive company culture that values community involvement and philanthropy.
• A global community of inquisitive lifelong learners aligned with our core values.
• Information on our paid time off (PTO), wellness, and healthcare benefits.
• A competitive compensation package, including performance bonuses and unique benefits like tuition reimbursement.

The expected hourly wage ranges from $19 to $21. Actual compensation will be determined based on geographic location, experience, education, and skill levels.

About TTEC
At TTEC, our mission is to create delighted customers. Since 1982, we’ve partnered with leading global brands to foster engaged, satisfied, and profitable customer experiences through an innovative blend of technology and sincere human touch. You will be at the forefront of these exceptional interactions.

TTEC celebrates and promotes diversity as an equal opportunity employer, considering all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse workforce that appreciates and empowers the unique cultures and perspectives within our teams. Together, we strive to reflect and serve our diverse communities while delivering outstanding service and fostering a workplace where every employee feels valued and authentic.