At Jobgether, we specialize in connecting exceptional talent with outstanding career opportunities globally through our innovative AI-driven Talent Matching Platform.

One of our esteemed partner companies is on the lookout for a Senior Customer Success Manager situated in the UK.

In this pivotal role, you’ll take charge of nurturing the customer experience from the initial onboarding phase all the way through to contract renewal. Collaborating closely with clients, you will ensure not only the successful implementation of our product but also its optimal usage, while actively seeking avenues for growth and enhanced customer satisfaction. As the champion of the customer within the organization, your responsibilities will entail gathering valuable feedback, resolving challenges, and serving as a crucial advisor on product functionalities. Your contributions will significantly influence customer retention, expansion, and long-term success.

Your Key Responsibilities Will Include:

– Leading comprehensive onboarding and implementation strategies, including network and licensing configurations.

– Acting as a trusted consultant to help customers comprehend and utilize product features effectively.

– Utilizing Gainsight to maintain a comprehensive overview of customer interactions and health metrics.

– Collaborating seamlessly with internal teams to facilitate smooth transitions from pre-sales to post-sales phases.

– Identifying and alleviating obstacles to product adoption, ensuring an exceptional customer journey.

– Managing customer feedback loops and advocating for necessary feature enhancements.

– Supporting contract renewals and identifying expansion opportunities through proactive customer engagement.

– Being the primary contact for resolving issues and representing customer interests.

Qualifications We’re Looking For:

– Proven track record in a customer-facing role, preferably within a technical landscape.

– Excellent verbal and written communication skills.

– Ability to demystify complex product functionalities for both technical and non-technical audiences.

– Experience with Salesforce CRM and Gainsight is highly advantageous.

– Familiarity with the Digital Forensics and Incident Response (DFIR) domain is preferred.

– Relevant certifications such as CFCE, GCIHA, MCFE, etc., are a plus.

– Strong organizational skills with the ability to multitask across various priorities.

– Understanding of network architecture (e.g., CCNA certification or equivalent) is beneficial.

– Willingness to travel and the flexibility to work extra hours as required.

What We Offer:

– Competitive salary ranging from £39,900 to £68,400 GBP.

– Generous time-off policies for work-life balance.

– Opportunities to engage in community service through volunteer programs.

– Comprehensive healthcare and retirement benefits.

– Recognition and rewards initiatives to celebrate employee achievements.

– Access to ongoing learning and professional development resources.

– An inclusive workplace culture with employee committees and resource groups.

Hiring Process Note:

This position is being advertised on behalf of one of our partner companies. If you decide to apply, your application will undergo our AI-powered three-step screening process, designed to identify the top five candidates.

Our AI meticulously reviews each line of your CV and LinkedIn profile to determine your suitability for the role, assessing all relevant experiences. Additionally, our team may conduct manual reviews to ensure only the most fitting candidates are advanced to the next stage.

Our selection process is designed to be fair and unbiased, centered purely on qualifications and alignment with the job requirements. Only those candidates who match the criteria best will be invited to proceed.

If you are selected among the top candidates, you’ll receive notification within seven days. If you do not hear back after this period, it indicates that your application was not successful this time. However, we can keep your profile in mind for similar opportunities that align more closely with your experience.

Thank you for considering this opportunity!