Join Sedgwick and become part of a dedicated community that makes a real difference in the lives of individuals facing unexpected challenges. With us, you’ll have the opportunity to advance your career while enjoying a supportive culture that values work-life balance. Here, your potential is limitless.

Recognized by Newsweek as one of America’s Greatest Workplaces and certified as a Great Place to Work, Sedgwick is also featured among Fortune’s Best Workplaces in Financial Services & Insurance.

Please note that this position is fully remote, although candidates must reside in the following areas: Dallas/Houston, TX; New Orleans, LA; Little Rock, AR; or Jackson, MS.

As an Executive General Adjuster at Sedgwick, you will tackle exciting challenges and play a vital role in resolving complex claims issues.

• Enjoy the freedom and flexibility to shape your workday while exploring your career trajectory. Travel may be necessary.
• Collaborate with a rapidly growing, globally recognized company renowned for its stellar customer service and commitment to excellence.
• Tap into Sedgwick’s extensive network of global experts to share knowledge and insights while expanding your skills.

PRIMARY PURPOSE: Your main responsibility will involve investigating various types of claims—regardless of size or complexity—for personal, casualty, or property losses on an international scale. You will strive to achieve out-of-court settlements with claimants.

KEY RESPONSIBILITIES:

• Handle complex loss claims independently within your designated authority and assist with larger claims, including those involving accounting-related losses like business interruptions and inventory.
• Review claim forms and corroborating documents to assess insurance coverage.
• Engage with claimants and witnesses through interviews, phone calls, and correspondence to gather crucial information.
• Investigate police reports and medical records; analyze property damage to assess the company’s liability and employ investigative methods appropriate to each insurance type.
• Estimate costs for repairs, replacements, or compensations.
• Compile comprehensive reports outlining your findings and negotiate settlements with claimants effectively.
• Recommend litigation to the legal department when negotiations fall short.
• Attend litigation hearings as necessary.
• Update case reserves in assigned claims files to accurately reflect expected costs.
• Prepare loss experience summaries to evaluate profitability and recommend appropriate future rates.

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned by management.
• Contribute to the organization’s quality initiatives.
• Travel as needed for job requirements.

QUALIFICATIONS:

Education & Licensing:

A bachelor’s degree from an accredited institution is preferred. You must possess the IIA-AIC designation and actively pursue additional professional insurance credentials. A valid state adjuster license is mandatory.

Experience:

A minimum of five years of related experience or an equivalent combination of education and experience is required.

Skills & Knowledge:

• Outstanding oral and written communication skills, including presentation capabilities.
• Proficiency in PC operations, especially Microsoft Office applications.
• Exceptional customer service aptitude.
• Meticulous attention to detail and a commitment to accuracy.
• Effective time management and organizational capabilities.
• Ability to work independently as well as collaboratively within a team.
• Proven track record of meeting or exceeding performance competencies.

WORK ENVIRONMENT:

When applicable, reasonable accommodations will be considered.

Mental: The role requires clear thinking, good judgment, discretion, the ability to manage work-related stress, handle multiple priorities simultaneously, and meet deadlines.

Physical:

• Must have the stamina to stand and/or walk for extended periods.
• Flexibility to kneel, squat, or bend as needed.
• Ability to work outdoors in varying temperatures.
• Competence in climbing, crawling, stooping, and reaching above head.
• Must be able to lift and carry up to 50 pounds.
• Capability to push or pull loads of up to 100 pounds.
• Comfortable driving for up to four hours per day.
• Frequent use of manual dexterity is essential.

Auditory/Visual: Good hearing, vision, and communication skills are required.

This job description aims to provide an overview of the functions and responsibilities associated with this position, and is not a comprehensive list of duties. Management reserves the right to modify or add to these responsibilities as needed.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you find this opportunity intriguing but your experience doesn’t seem to match every requirement, we encourage you to apply anyway! Sedgwick is committed to creating a diverse, equitable, and inclusive environment, recognizing that each candidate brings a unique blend of skills, knowledge, and experience that could be a perfect fit for this or other positions.

As the leading partner in risk and claims administration, Sedgwick empowers clients to navigate the unexpected with confidence. Our extensive expertise, coupled with cutting-edge AI technology, sets the benchmark for claims, loss adjusting, benefits administration, and product recall services. With over 33,000 colleagues and 10,000 clients in 80 countries, Sedgwick delivers unparalleled insights, compassionate care, and effective solutions for the evolving risk landscape. For more information, visit our website.