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Remote Technical Documentation Specialist

VetsEZ

United States Full-time in I.T. & Communications
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    • Job ID 2123218

    Job Description

    VetsEZ is on the lookout for a dynamic and driven full-time remote Technical Writer who will collaborate intimately with our development teams to enhance, implement, and manage knowledge management programs. The perfect candidate will blend a robust technical foundation with a track record of producing top-notch technical documentation.

    Please note, candidates must reside within the continental United States.

    Responsibilities:

    • Organize and oversee writing tasks, create and refine intricate technical documents encompassing presentations, manuals, reports, and specifications related to information technology.
    • Generate and disseminate communications related to essential functions such as SDLC quarterly releases and changes in processes or policies.
    • Revise documentation to ensure it meets standards of style, clarity, consistency, and customer specifications.
    • Investigate complex technical concepts to refine existing documentation and author new manuals, policies, or procedures.
    • Conduct interviews with technical personnel to collect and analyze data for documentation tasks.
    • Collaborate with scrum masters, developers, and management teams to identify and sustain technical documentation across all software products.
    • Strategically document, articulate, and educate on processes to embed them within our organizational culture, technology, and people.
    • Review and provide constructive feedback on draft documents; participate in documentation review sessions.
    • Exhibit self-motivation and organize communication with various departmental levels.

    Requirements:

    • A Bachelor’s degree in English, journalism, computer science, or a comparable field.
    • 3-5 years of relevant experience in technical writing.
    • Proficient in interfacing with technical teams and end-users to grasp functional requirements for developing processes and procedures.
    • Familiarity with best documentation practices and proficiency in core Microsoft applications, including Word, Excel, Project, SharePoint, and PowerPoint.
    • Experience in Change Management and performance testing processes.
    • Thorough understanding of all phases of the System Development Life Cycle (SDLC), particularly in crafting User Requirements Documents and translating them into Functional Requirements and Design Documents.
    • Proven experience in developing and maintaining technical documentation crucial for developer coding, final code distribution, training guides, and training for code deployment.
    • Previous background in software development.
    • Exceptional attention to detail and the ability to produce polished, professional documentation.
    • Capable of reviewing prior documentation to identify what needs updating and proactively engage with responsible parties for new information.

    Additional Qualifications:

    • Familiarity with the VA Health Portfolio and Informatics Product Line is preferred.
    • Knowledge of HL7 and FHIR basics is advantageous.
    • Previous collaboration experience with software developers is a bonus.
    • Experience in creating various documentation, including but not limited to architecture artifacts, DODAAF diagrams, Business Process Models, System Design Documents, and Production Operations Manuals.
    • Experience in technical writing in the Healthcare sector is a plus.
    • Eligibility for government clearance is required; active VA access is favorable.

    Benefits:

    • Comprehensive medical, dental, and vision insurance.
    • 401k plan with employer matching contributions.
    • Generous paid time off (PTO) and observed federal holidays.
    • Company-provided laptop.
    • Opportunities for professional training and development.
    • Fully remote work capability.

    We are committed to fostering a diverse workplace and welcome applicants of all backgrounds. Consideration will be given to qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

    Please note that we are unable to offer sponsorship at this time.

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