It’s a joy to be part of a company where everyone genuinely believes in what they do! We are dedicated to infusing passion and customer-centricity into all aspects of our business.

Are you ready to embark on a rewarding journey as a Technical Support Advisor?

Location: Remote Call Center

Are you enthusiastic about providing outstanding customer service? Do you excel in a dynamic call center environment, adept at resolving technical difficulties and assisting customers with their concerns? If technology excites you and you have a strong commitment to customer care, we would love for you to join our team!

Your Responsibilities Will Include:

Customer Service Excellence:

• Engage with customers over the phone to provide personalized solutions for their technical issues.
• Communicate with clarity, both verbally and in writing, ensuring every interaction surpasses customer expectations.

Technical Support & Troubleshooting:

• Identify, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Utilize various systems to offer efficient, real-time solutions.

Adaptability in Communication:

• Connect with a wide range of customers by tailoring your communication style to suit their unique needs.
• Attune to both verbal and non-verbal cues to enhance the customer support experience.

Team Collaboration:

• Work together with fellow advisors to share knowledge, solve problems, and reach team targets.

Qualifications We’re Seeking:

Customer Service Focus:

• Previous experience in customer-facing roles, whether in a call center or support environment, is preferred (volunteer or academic roles are also valued!).

Technical Enthusiasm:

• A solid grasp of iOS, macOS, smartphones, tablets, or PCs, paired with a genuine interest in troubleshooting.

Resilience Under Pressure:

• Maintain professionalism and composure in high-pressure scenarios, even amidst challenges.

Learning & Growth Mindset:

• Embrace feedback and coaching, with an eagerness to continuously develop and excel.

What You’ll Bring to the Role:

• Proven experience in customer support or technical assistance, ideally within a call center context.
• Excellent verbal and written communication skills.
• Strong problem-solving capabilities with a flexible approach to overcoming challenges.
• Comfort with navigating multiple software tools and systems to diagnose and resolve issues.
• A self-driven attitude with effective time management skills.

What We Offer:

Competitive Pay:

• Enjoy a starting hourly rate of $17.31, with potential for performance-based incentives.

Comprehensive Benefits:

• Access a full health insurance package, which includes medical, dental, and vision coverage.

Cell Phone Perks:

• Receive $25 per month per line for unlimited phone, text, and data (certain restrictions may apply).

Training and Growth Opportunities:

• Benefit from paid training designed to set you up for success.
• Explore career advancement possibilities with a globally recognized leader in technological innovation.

Referral Bonuses:

• Participate in our Referral for Life Program and earn ongoing bonuses for bringing in new employees.

Supportive, Inclusive Environment:

• Thrive within a virtual work environment that champions your success.
• Join a culture that celebrates diversity—an Equal Opportunity Employer welcoming individuals with disabilities and veterans.

Remote Work Requirements:

• Private Workspace: Ensure a quiet, secure area free from distractions.
• Ergonomics: Maintain a comfortable desk setup with all necessary equipment.
• Internet: A reliable connection with a minimum of 20 Mbps download and 10 Mbps upload speed is essential.
• Ethernet Connection: Must be hardwired; Wi-Fi connections are not acceptable.

Why You’ll Love Working Here:

At VXI, we recognize and appreciate your contributions and commitment. Joining our team means becoming part of a supportive, innovative family that values continuous learning and career growth. If you’re driven by curiosity, passion, or technical expertise, you’ll discover the perfect environment to thrive and succeed.

Ready to Take the Next Step?

Apply now to become a Technical Support Advisor and help us deliver extraordinary customer experiences! If you’re enthusiastic about growth and excited to work among happy, driven achievers, your future with us awaits!