At Amex GBT, we harness the transformative power of travel, driving positive change in our industry and empowering our team to make meaningful impacts through their roles. Our inclusive and collaborative culture fosters an environment where every voice matters, and we are dedicated to helping our colleagues achieve their professional aspirations.

We’re excited to welcome a new Travel Consultant to our talented remote team, responsible for delivering exceptional service to our corporate clients. We take pride in our warm and welcoming atmosphere, commitment to innovation within the travel technology field, and robust pathways for internal advancement. Many of our leaders in Traveler Care began their journeys in this very role, and you’ll find familiar faces in every department here at Amex GBT.

Your Key Responsibilities

• Guide and arrange travel plans for corporate clients, assisting both individuals and groups.

• Conduct thorough research and analysis on travel options while proactively anticipating traveler needs to upsell additional services.

• Coordinate and book a variety of domestic and international business travel, covering air, road, rail, and accommodations.

• Utilize various Global Distribution Systems (GDSs) such as Sabre, Apollo, Galileo, and Amadeus; training will be available.

• Adhere to customer travel policies, service provider regulations, and compliance standards.

• Implement excellent telephone service techniques and address special customer requests effectively.

• Work closely with team members to coach, mentor, and provide constructive feedback aimed at enhancing service levels.

We’re eager to discuss additional specific responsibilities and key performance metrics during the interview process.

What You Bring to the Team

• A fervent commitment to exceptional client service, with the ability to anticipate and meet needs proactively.

• Expertise in GDS systems (Sabre, Apollo, Amadeus, and/or Galileo) is essential.

• Strong written and verbal communication skills.

• Meticulous attention to detail.

• Integrity and confidentiality regarding traveler information.

• A solid understanding of the travel industry, whether from business travel, leisure travel, or airline reservations experience.

• Proven ability to resolve customer issues swiftly and independently or with suppliers.

• A collaborative spirit and openness to feedback for continuous improvement.

Our Traveler Care team operates around the clock, with specific colleagues assigned to the night shift. However, flexibility for afternoon shifts (12-8 pm) and weekends is appreciated.

Location

United States

The national hourly wage range for this role is between $17.00 and $29.00, reflecting the hourly rate Amex GBT expects to offer. Actual compensation will be based on factors such as the complexity of the job and the candidate’s relevant experience, skills, and location.

This role also qualifies for an annual Performance-Based Incentive, rewarding contributors based on company performance. For an overview of our extensive US benefits programs and eligibility criteria, please refer to our Benefits-at-a-Glance document.

Benefits Overview

Your Experience

Find balance between work and life at Amex GBT.

• Customized benefits tailored to your location, effective from day one, including health and welfare insurance, retirement programs, parental leave, adoption support, and wellbeing resources for you and your family.

• Travel incentives: Enjoy weekly exclusive deals from leading travel providers on everything from flights to hotels, cruises, and car rentals.

• Skill development opportunities are abundant, with access to over 20,000 courses on our learning platform, leadership training, and internal job openings prioritized for current employees.

• Commitment to Inclusion: Engage with colleagues through our global INclusion Groups to address challenges, celebrate achievements, and propel company-wide action on diversity initiatives.

• And so much more!

All applicants will receive equal consideration for employment without regard to age, gender, race, religion, disability, or any other legally protected characteristic.

For additional information regarding the LA County Fair Chance Ordinance, click here.

We are dedicated to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process. Please inform your recruiter if you require assistance. To understand how we protect your personal data, please review the Amex GBT Recruitment Privacy Statement.

What if I don’t meet all the qualifications? If you’re driven by our mission and believe you’d be a great fit, don’t hesitate to apply even if you don’t meet every single requirement. You might be exactly who we’re looking for!