About Us:

In an era where data proliferates across multiple clouds and devices, conventional security strategies simply won’t suffice. Businesses require a proactive, adaptable approach to safeguard against relentless cyber threats and to maintain robust data security. Fortanix stands at the forefront, pioneering data-centric cybersecurity solutions tailored for hybrid multicloud environments, leveraging cutting-edge cryptography, encryption, and confidential AI technologies.

As data breaches become more commonplace and traditional defenses prove inadequate, our focus on data exposure management is vital for keeping your information secure. Our comprehensive data security platform effectively addresses vulnerabilities within hybrid multicloud landscapes, mitigates threats, and simplifies the discovery, assessment, and rectification of data exposure risks. Whether implementing a Zero Trust framework or preparing for the post-quantum era, we’re committed to helping enterprises globally protect their most sensitive data, regardless of its location.

Our dedication to tackling the world’s most pressing data security challenges has earned Fortanix numerous Cybersecurity Excellence and Innovation Awards, along with commendations from industry leaders like Microsoft, Intel, ServiceNow, and Snowflake.

Our team comprises industry visionaries and cryptography experts, cultivating a culture of trust, innovation, and collaboration where every contribution is valued. As a certified Great Place to Work, we are on the lookout for passionate individuals eager to influence the future of data security and contribute to a more secure digital landscape.

Why work with us?

Are you ready to be part of a groundbreaking movement? At Fortanix, we are more than just a team—we are a collective force determined to confront the world’s toughest data challenges. With a roster of industry pioneers and cryptography specialists, we nurture an environment of trust and high performance where innovation flourishes. As recognized by Great Place to Work, we welcome enthusiastic individuals to help us redefine the landscape of data security.

Join us in a vibrant workspace where collaboration flourishes and diverse voices are appreciated. Together, let’s expand the possibilities of data security and build a safer digital future.

Job Overview:

Fortanix is in search of a dedicated Customer Success Manager (CSM) to guarantee a premier experience for our valued customers. In the role of CSM, you will serve as a trusted advisor and the primary contact for a designated portfolio of clients. Your main responsibility will be to guide the post-sale customer journey in collaboration with our Customer Success Engineers, Support, and Sales teams. Your efforts will focus on nurturing strong relationships with customers, ensuring they realize initial value and effectively utilize Fortanix’s Data Security Management (DSM) solutions.

Key Responsibilities:

• Collaborate with Fortanix clients to optimize their return on investment, effectively delivering, assessing, and communicating ROI throughout the customer lifecycle.
• Take ownership of customer retention and expansion for all clients within your portfolio.
• Work alongside Fortanix teams in Sales, Product, and Engineering to meet customer expectations.
• Facilitate customer onboarding and training to drive product adoption.
• Gain deep insights into customer needs, challenges, and the desired outcomes from their investments.
• Design and execute account plans focused on enhancing product use and uncovering new value opportunities.
• Conduct regular Business Reviews to ensure alignment regarding strategic goals and facilitate timely collaboration with customers.
• Act as the principal escalation point for both business and technical queries.
• Partner with Success Engineers and Technical Account Managers to become a subject matter expert on Fortanix products, customer use cases, and platform integrations while keeping abreast of trends in cryptography, Hardware Security Modules (HSMs), and confidential computing.

Qualifications:

• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering, showcasing a strong record of effective execution.
• Proficiency in leading change management initiatives and product adoption with technical customer profiles.
• A talent for quickly learning new technologies and products, with the ability to convey technical details clearly.
• Proven experience in building relationships with both technical and non-technical stakeholders.
• Demonstrated integrity and adaptability; capable of navigating ambiguity to find innovative solutions.

Preferred Qualifications:

• Experience in a global organization serving customers across various regions.
• Knowledge of HSM and cryptographic technologies; prior experience with HSM from another organization is a plus.

• We offer a competitive salary and equity package
• Quarterly recharge days
• 40 hours of Volunteer Time Off per year
• The chance to reshape cloud computing in a collaborative and friendly work atmosphere.

Fortanix is an equal opportunity employer that celebrates diversity and is dedicated to fostering an inclusive workplace with equal opportunities for all applicants and team members. Our aim is to attract the most talented individuals from a diverse candidate pool, regardless of race, color, religion, age, gender, gender identity, sexual orientation, or any other status. If you’re excited about contributing to a fast-paced and dynamic work environment, we encourage you to apply!