About Us

At AuditBoard, we are proud to lead the way in audit, risk, ESG, and InfoSec solutions, having achieved over $250 million in annual recurring revenue and continuing our impressive growth trajectory. Over half of the Fortune 500 companies, including 7 from the Fortune 10, rely on our acclaimed technology to enhance their operational clarity and agility. Our commitment to customer satisfaction is reflected in our top-tier ratings on various platforms, including Gartner Peer Insights.

We foster a culture of innovation where collaboration and support are at the forefront of our efforts. Each day, we explore new avenues to empower our customers, contribute to our communities, and break through challenges to create the most cherished audit, risk, ESG, and InfoSec platform in the industry. Our consistent recognition as one of Deloitte’s 500 fastest-growing tech companies in North America for six consecutive years is a testament to our success!

Why Join Us?

As a **Customer Success Manager (UK)** at AuditBoard, you’ll be instrumental in driving client success and satisfaction. Acting as the main liaison for our customers, you’ll dive deep into their requirements, ensuring they fully harness the value of our products and services, while nurturing long-lasting relationships. This position presents an exciting opportunity to influence the trajectory of a growing company and bring tangible benefits to our clients.

Your Responsibilities

• Relationship Management: Cultivate and maintain strong connections with key customer decision-makers, devising strategic plans that align with their business goals for mutual success.

• Product Expertise: Keep informed on product developments and features, equipping customers with insights on optimizing our solutions to fulfill their unique requirements.

• Problem-Solving: Proactively resolve customer challenges by collaborating with internal teams to facilitate rapid and effective solutions.

• Feedback Advocate: Collect and advocate customer insights within the organization to drive enhancements in our products.

• Training & Onboarding: Conduct group training sessions aimed at empowering customers to maximize the value they gain from our offerings, providing continuous education through webinars, outreach, community content, and more.

• Retention & Growth:

  • Work collaboratively with clients to ensure they receive maximum benefit from our solutions, enhancing customer satisfaction and loyalty while developing strategies to minimize churn and encourage long-term relationships.

  • Identify potential for account growth through upselling or cross-selling additional products or services to provide a comprehensive solution for client needs.

Qualifications for Success

• 3+ years of experience in Customer Success (CSM), adept in managing intricate customer relationships in a B2B SaaS environment.

• Demonstrated experience in audit (internal or external), risk management, compliance, or GRC frameworks/tools, focusing on addressing enterprise-level challenges and delivering impactful customer outcomes (preferred).

• 1+ years of practical experience with AuditBoard modules, data loading, and advanced configurations (preferred).

• Strong communication, relationship management, and problem-solving abilities, with the capability to engage and influence stakeholders across all levels of an organization.

• Adept at interfacing with C-level executives to drive program strategies and demonstrate ROI.

• Familiarity with customer success platforms such as Gainsight or Salesforce is advantageous.

• Self-driven and proactive, capable of working independently while navigating ambiguity effectively.

• Proficient in English and German, with excellent written and verbal communication skills in both languages (strongly preferred).

Our Core Values

• Customer Obsession: We prioritize listening to and understanding our customers as the foundation of our actions.

• Collaboration & Success: We strive for excellence while uplifting each other’s achievements.

• Resilience: We thrive in a fast-paced environment, balancing immediate needs with strategic long-term goals.

• Continuous Improvement: We are committed to sharing insights, soliciting feedback, and fostering a culture of perpetual learning.

• Innovative Thinking: We challenge the status quo and push for enhancements.

Why You’ll Love Working Here

• Jumpstart your career with one of the fastest-growing SaaS companies in North America!

• Enjoy a $200 monthly allowance to support your personal well-being.

• Flexible remote or hybrid working options, including lunch provided at our Cerritos office.

• Comprehensive health benefits available for employees in all locations.

• 401K with matching contributions (US) or a pension scheme with a match (UK).

• Competitive salary with performance-based bonuses.

• Flexible vacation policies (25 days for UK employees).

• Enjoy time off for your birthday and opportunities for volunteering.

• Engagement in employee resource groups.

• Participate in team-building events and company-wide gatherings!

Please note that specific perks may vary based on eligibility and location. Background checks are mandatory. Qualified applicants with criminal records will be considered for employment in accordance with applicable fair chance laws. This position may involve access to sensitive data including employee information, customer details, and proprietary company assets.