Embark on an exciting remote journey as a Data Entry Operator!

Job Overview

• As a Data Entry Operator, you will transform images into data within our capture system, playing a crucial role in our data management team.
• Utilize your fundamental computer skills to input data accurately in the designated format.
• Conduct thorough cross-referencing to guarantee data accuracy and completeness, while also scanning and correcting any entry errors.

Essential Responsibilities

• Process incoming payments efficiently.
• Prepare deposits with precision.
• Handle Non-Sufficient Funds (NSF) processes adeptly.
• Manage credit card transactions smoothly.
• Perform daily activity balancing to maintain financial accuracy.
• Oversee both incoming and outgoing mail activities.
• Input new business details as time allows.

While prior experience is not mandatory, candidates with a background in IT Help Desk ticketing or online customer service, particularly for technology firms or busy e-commerce platforms, will stand out. We are looking for individuals who thrive on working with computers throughout the day, possess excellent typing capabilities, and demonstrate impeccable attention to detail. This is a fantastic opportunity for those seeking career advancement into Information Technology or Customer Service Help Desk roles—your growth journey begins here!

In this position, you will be at the forefront of customer support, handling technical assistance requests and promptly entering them into our ticketing system for our Help Desk technicians. You will monitor these tickets, assessing if issues have been resolved or if additional communication with customers is necessary. Providing real-time updates via email and ensuring every customer receives top-notch service will be your primary goal. Your organizational skills and focus on closing tickets swiftly will be vital in this role.