Reservation Agent Work from Home

Spectrum Resorts

Not Specified, United States Full-time in Hospitality & Tourism
    • Job ID 1496518

    Job Description

    RESERVATION AGENT

    Are you looking for a career where you can professionally grow and develop your sales skills while being part of a family oriented team driven to produce World Class experiences for travelers to the Alabama Gulf Coast? Oh yeah, and you can do this all from the comfort of your own home after a short training period. In office days are required for training, team member celebrations, team area outings and special events.

    Guide potential guests in planning their next vacation at the most sought after properties on the Alabama Gulf Coast, Turquoise Place & The Beach Club Resort & Spa.

    We’re looking for self-motivated and goal-oriented team members who have the potential to work from home (MUST be able to report to the office as required) as part of our sales-driven culture with great starting pay and monthly incentives based on performance. Agents must have a friendly and energetic attitude to be the first contact for potential guests of Spectrum Resorts. The majority of tasks will include securing bookings while educating potential guests of the special benefits and perks of renting through Spectrum Resorts to stay at the most sought after properties on the Alabama Gulf Coast. Other duties will include handling existing reservations and concierge-type calls, along with other tasks assigned by leadership as it relates to reservations.

    Essential Duties:

    Answer reservation calls and secure bookings.

    Accept payment and confirm reservation.

    Follow up on initial calls and leads.

    Provide resort information to guests.

    Book reservations for on-site dining, spa, beach chair rentals, etc.

    Perform other duties as assigned.

    Required Skills:

    Excellent customer service/hospitality skills

    Excellent communication skills, both oral and written

    Basic computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs

    Self motivated to work independently

    Strong sales skills to close sales and follow up on leads

    Prior Front Desk or Reservations experience, a plus!

    Physical Skills:

    Must be able to sit at a computer and on the phone for entire shift

    Must be able to work from home in a home office as needed

    Must be available to report on-site as required

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