Join Our Dynamic Remote Team!

We are seeking a dedicated professional to provide critical processing and sales support for loan applications submitted by Wholesale Loan Brokers. In this role, you will collaborate closely with our assigned Account Executives and Brokers to effectively manage loan applications from initial submission to final closing. You will perform all tasks in alignment with our company’s policies, as well as adhere to all relevant U.S. state and federal laws and regulations governing our operations. The anticipated salary for this position ranges from $50,000.00 to $70,000.00.

Your Responsibilities:

• Serve as the primary point of contact for communication and support between Brokers and internal departments, including Account Executives, Underwriting, Quality Control, Document Processing, and Funding throughout the loan process.

• Deliver outstanding customer service to all stakeholders.

• Obtain and verify credit reports, flood certifications, and appraisals as necessary.

• Ensure compliance with deadlines related to pre-disclosures, approval letters, cancellations, and declines.

• Review and validate incoming documents from Brokers, ensuring accuracy and completeness.

• Collect necessary documentation from Brokers and resolve any stipulations required by underwriting prior to loan funding.

• Proactively track your pipeline to ensure timely funding of loans.

• Engage with Account Executives about their pipelines and provide daily updates.

• Maintain regular communication with Brokers, updating them at least every other day, while keeping all relevant parties informed.

• Accurately input required data into our systems and uphold data integrity.

• Alert the Broker and Account Executive to any discrepancies found in title, appraisals, credit, employment, income, and related items within the loan files.

• Order Employment and Deposit Verifications to support the prefunding quality control process.

Your Qualifications:

• Ability to handle confidential information regarding loan applicants with discretion.

• Experience with FHA and VA loan processing.

• In-depth understanding of RESPA regulations related to GFE.

• Exceptional organizational skills with the capacity to manage multiple files simultaneously.

• Frequent interaction with borrowers, brokers, agents, loan officers, and internal staff.

• Strong coordination skills across various duties and proficiency with office technology including computers, copiers, and fax machines. Ability to sit for extended periods while maintaining normal hearing and vision ranges.

• Excellent verbal and written communication abilities.

• Proficient computer skills with a strong command of Microsoft Office applications.

• Education and experience equivalent to a Bachelor’s degree.

• Minimum of five years experience as a Wholesale Account Manager or Mortgage Loan Processor, working with various Brokers, Account Executives, and investors across multiple loan products.

• Demonstrated comprehensive knowledge of all aspects of wholesale loan production and mortgage loan processing.

About Us:

Carrington Mortgage Services-Wholesale Lending, a division of The Carrington Companies, provides third-party originators, mortgage brokers, and financial institutions access to a range of loan programs including government and conventional loans, along with options for those with low credit scores and low down payments. We invite you to become part of our team of talented professionals as we reshape the landscape of residential real estate. To learn more, visit our website.

What We Offer:

• Comprehensive healthcare plans for you and your family, plus a discretionary 401(k) match of 50% on the first 4% contributed.

• Access to exclusive discounts on fitness, restaurants, retail, and more through our employee portal.

• Personalized training programs designed to foster career growth.

• Employee referral bonuses to reward you for helping Carrington and Vylla expand.

• Educational reimbursement opportunities to support your ongoing learning.

• Engagement in community initiatives through the Carrington Charitable Foundation, which supports various important causes reflecting the interests of our associates. For more information, visit carringtoncf.org.

Carrington is proud to be an equal opportunity employer. Our company values diversity and ensures that all applicants are considered for positions based on their qualifications, without discrimination on any legally protected basis. We are committed to making reasonable accommodations for qualified applicants or employees with known physical or mental limitations, unless doing so would impose an undue hardship on the organization.