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Senior Technical Writer

Wowza Media Systems

Not Specified, United States Full-time in I.T. & Communications
    • Job ID 1876906

    Job Description

    Wowza Media Systems, the global leader in live and vod video streaming technology, is seeking a highly skilled Senior Technical Writer. As a Senior Technical Writer at Wowza, you will help our customers successfully deliver streaming video and audio to any device, anywhere, and you’ll empower a community of builders to create professional streaming solutions at scale.

    What you would be doing:

    • Document our streaming SaaS software UI and APIs.
    • Lead and complete documentation projects to better our technical documentation, especially for our developer audience.
    • Produce content for streaming professionals and developers who use Wowza products and technology to customize live and vod streaming workflows.
    • Set up and use software from Wowza and third parties to plan, write, and curate technical content, including user guides, technical articles, and API reference and non reference documentation.
    • Work closely with other technical writers as well as the Wowza Product Management, Engineering, and Support teams to build and maintain a robust library of content that enables our customers to use our products effectively and efficiently.
    • Report to the Documentation Manager as a member of the Technical Documentation team.
    • Partner with cross-functional and geographically-dispersed professionals who are focused on creating, improving, and driving the adoption of Wowza Video.
    • Move nimbly between projects and thrive in a fast-paced environment with multiple assignments of varying complexity.
    • Be passionate about helping customers be successful in implementing their streaming goals and have an interest in video streaming technology. Your contributions will play a vital role in customer satisfaction.

    About You:

    • 4+ years of experience producing technical documentation for commercially released SaaS software products.
    • At least 2 years of experience authoring API reference and non reference documentation.
    • Experience with programming and scripting languages such as cURL, JSON, and the OpenAPI/Swagger specification.
    • Proficiency in HTML.
    • Experience working with content management systems and Git source-code repositories.
    • Familiarity with HTTP-based adaptive-bitrate streaming, CDN services, and OTT delivery is a plus.
    • Familiarity with technical writing style guidelines and SEO best practices to help raise content usability and discoverability. Familiarity with the Microsoft Manual of Style and Chicago Manual of Style.
    • Experience working in iterative software development cycles that use agile methodologies and processes.
    • Strong cross-group collaboration skills, with the ability to gather and incorporate business and technical requirements and feedback from multiple stakeholders into documentation.
    • Excellent verbal communication and interpersonal skills, including the ability to efficiently solve problems.
    • Self-starter who can work with minimal supervision.
    • Ability to work remotely and with remote team members.
    • Bachelor’s degree in Technical Communication, English, Journalism, Computer Science, or related field, or equivalent experience.

    Benefits

    Salary: $100,000-$120,000

    bonus eligible

    The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on a range of factors, such as a candidate’s qualifications, location, skills, and competencies. The salary is one component of our total compensation package for employees. The benefits below are for US based employees.

    Wowza offers a comprehensive benefits package which includes the following:

    • Medical, Dental, and Vision insurance available 1st day of employment
    • Generous Paid Time Off
    • 401(k) with strong company match
    • Dependent Care Flexible Spending Account
    • Employer Paid Basic Life Insurance and AD&D
    • Voluntary Life Insurance (Employee/Spouse/Child)
    • Parental Leave
    • Short-Term and Long-Term Disability
    • Training & Development
    • Employee Assistance Program (EAP)

    Who We Are:

    Wowza Media Systems is a Colorado-based, globally-known video streaming software solutions leader. Wowza’s software enables its customers to deliver high-fidelity video streams from any source to any destination reliably at a large scale and with low latency. Tens of thousands of customers implement Wowza’s solutions in more than 100 countries across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners.

    Why Work for Wowza:

    Join a fast-paced, private equity-backed Colorado software company at the intersection of mission-critical video streaming applications. Wowza has a long-standing reputation for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza’s team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their roles, and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office and remote employees across the US and around the globe. Our Denver-area employees work in a flexible-hybrid environment, allowing flexibility and work-life balance tailored to each Wowzan.

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