Join our innovative team as we seek a passionate Social Media Community Manager to help us cultivate vibrant and engaged online communities across various social media platforms. This part-time role—ranging from 20 to 25 hours a week, from August to December—with the possibility of extension, offers a compensation of $35-$38 per hour W2. This is a remote position available to candidates located within the United States, specifically in the EST/CST time zones.

As our Social Media Community Manager, you will play a pivotal role in enhancing brand communication and customer engagement. Your mission will be to actively foster interactions and represent our brand’s unique voice while building strong relationships with our members.

**Key Responsibilities:**
– Monitor and manage our brand’s social media channels, ensuring timely responses to customer comments and messages with approved messaging.
– Escalate urgent customer service issues or sensitive topics to the appropriate internal teams.
– Engage positively with consumers through both organic and paid content to reinforce our brand community.
– Appropriately share user-generated content (UGC) or relevant tagged posts on our Facebook or Instagram pages.
– Collaborate in the creation of a comprehensive social media brand FAQ that addresses customer service responses across platforms.
– Participate and contribute to conversations around brand events and offline brand initiatives.
– Keep an eye on competitor activities and social media engagement trends.
– Track organic engagement metrics, offering insights into community preferences and interests.

**Qualifications:**
– Bachelor’s degree in Marketing, Communications, Journalism, or a related field, or equivalent practical experience.
– At least two years of relevant experience in community management, social media, or digital marketing, especially within CPG, retail, or spirits industries.
– Profound knowledge of major social media platforms and community-building tactics.
– Excellent writing and communication abilities.
– Familiarity with social media management and analytics tools like Sprout, Hootsuite, Iconosquare, and Meta Suite.
– Ability to collaborate effectively across various teams and adapt to a fast-paced working environment.
– A proactive, solutions-focused attitude combined with strong attention to detail.

Cella, part of Randstad Digital, values diversity and is an equal opportunity employer. We celebrate individuals from all backgrounds and ensure our hiring and interview processes are accessible to everyone. Should you require reasonable accommodations during your application or interview experience, please reach out to us.

Our competitive benefits package includes medical, prescription, dental, vision, AD&D, and life insurance, short-term disability coverage, and a 401K plan (eligibility requirements apply).

This opportunity is available for a limited time—don’t miss out on being part of a forward-thinking team! All applications will be considered based on education, experience, job responsibilities, and certifications.