Ignite your career and enhance people’s lives with TTEC’s celebrated employment experience. As a Bilingual Licensed Healthcare Insurance Agent fluent in Spanish and English, you will play a pivotal role in transforming customer experiences by bringing a human touch to our business interactions from the comfort of your home.

Join our remote TTEC team, which serves customers in 37 preferred residency states. Please note, we are currently unable to hire from AK, CA, HI, MT, or outside of the U.S. Residents from Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. may be considered based on specific business requirements.

Our employees have voiced their satisfaction, and our Great Place to Work certification in the United States is a testament to our exceptional culture and purpose-driven team.

Your Role and Responsibilities

In this role, you’ll leverage your expertise to provide assurance and clarity to our customers. Your day-to-day will involve quickly addressing customer queries, compassionately consulting on health-related products, and resolving issues with a positive attitude—ensuring that every interaction transcends the ordinary and fosters exceptional experiences.

Typical tasks you’ll perform include:

• Guiding individuals in understanding their coverage options while assisting them in selecting the most suitable products and services tailored to their health and financial goals
• Delivering comprehensive customer service and sales support, whether responding to incoming inquiries or initiating outbound follow-ups
• Listening actively and empathetically to customer inquiries and selecting the most efficient solution tailored to their needs
• Identifying additional needs and helping customers upgrade their products or services when appropriate
• Finalizing sales or renewals of health plans that align with customers’ needs, with a focus on achieving sales conversions

What You’ll Bring to the Table

• A valid Health Insurance license in your state of residency
• High-speed internet connection (minimum 25 mbps download and 10 mbps upload)
• A minimum of six months of sales experience
• A commitment to maintaining patient privacy in accordance with HIPAA guidelines
• A strong customer service mindset characterized by empathy, compassion, and excellent listening skills
• A high school diploma or equivalent
• Proficient computer navigation skills, as this position is fully remote

What You Can Anticipate

• Support for your professional growth and career development
• An inclusive and community-oriented culture that encourages social responsibility
• A global network of passionate, lifelong learners who embody our company values
• TTEC covers licensure fees as your employer
• Continuing education fully funded by TTEC
• Full-time regular positions with a guaranteed hourly wage of $24 after July 15th, complemented by performance-based bonuses—most agents earn around $26/hour, with top performers reaching up to $28/hour
• A robust benefits package tailored to your role, potentially including Paid Time Off (PTO), tuition reimbursement, and health and wellness incentives

A Closer Look at Your Journey

We are dedicated to equipping you with the necessary tools and support for success throughout your career. From day one, you will receive comprehensive training, engaging coaching through webcam interactions, and access to thousands of free courses designed to facilitate your career advancement. Your genuine care and support for others will make a meaningful impact as you assist customers. Together, we form a dynamic global community where collaboration thrives.

You will report directly to the Team Lead and contribute to boosting both customer satisfaction and team achievements.

About TTEC

At TTEC, our mission is to create joyful customer experiences—that’s our focus. Since 1982, we’ve empowered companies to craft engaging and profitable customer interactions through the synergy of humanity and technology. We connect with millions of customers daily on behalf of leading global brands through talk, messaging, text, and video chat. Your involvement is key to making these exceptional experiences happen.

TTEC is proud to uphold equal opportunity employment practices; all qualified applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We value diversity and inclusion, striving to reflect the communities we serve by providing outstanding service and technology while fostering a workplace where every employee feels valued, included, and authentic. By embracing diverse perspectives, we harness collective strength, allowing you to contribute your unique value to our team.

Job Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• A minimum of six months experience in sales and marketing
• High school diploma or equivalent
• Proficient in English and Spanish
• Ability to work remotely