Success Communications Manager

Bentley Systems

Not Specified, United States Full-time in I.T. & Communications
    • Job ID 1886450

    Job Description

    Success Communications Manager

    Location: Hybrid, Home-based, or Office-based in Canada (ET or CT preferred)

    Position Summary:

    At Bentley, we are driven by our purpose of advancing the world’s infrastructure for a better quality of life. We seek a versatile communications professional to join our user success communications team within our broader marketing organization. In this role, you will work across teams and functions with the Senior Director and Manager of Success Communications to develop comprehensive user communications plans and manage messaging to our existing users about product and offering updates and changes. This role is pivotal in shaping how we communicate effectively to our users, ensuring they are always in the know and engaged with our products and solutions. The ideal candidate will have a strong background in strategic communication and a proven track record in crafting compelling messages in the technology industry.

    Your Day-to-Day:

    Here is how you can contribute to our team and our organization:

    • Develop and implement comprehensive communication plans to inform existing users about product updates, enhancements, and changes and plan and coordinate promotions for user events and programs.

    • Manage crisis communications and provide timely updates to users to maintain trust and transparency.

    • Craft clear and persuasive messages across various channels, including emails, newsletters, website updates, and social media.

    • Collaborate cross-functionally with multiple stakeholders and teams to communicate accurate and timely information.

    • Measure and analyze the effectiveness of communication strategies to continuously improve user engagement and satisfaction.

    • Work closely with the marketing team to align product communication with overall brand messaging and goals.

    • Partner with in-house resources to develop user-centric collateral presentations and communications materials as needed.

    What You Bring to The Team:

    • Bachelor’s Degree in Marketing, Communications Journalism, English, or equivalent work experience.

    • Ability to hit the ground running: The Communications Manager should have at least five to seven years of experience in a related field, be highly organized, and have a proven ability to drive projects to completion.

    • Possess a knack for strategic planning and execution of customer campaigns: The Communications Manager should have experience developing and executing strategic communications plans, working cross-functionally with internal teams, and developing user-facing collateral and communications materials.

    • Diplomacy: The Communications Manager should have strong interpersonal skills, the ability to adjust their work style to match changing priorities, and the ability to collaborate effectively with stakeholders from across the business.

    • Strong written and verbal communication skills

    • Experience with digital communication strategies and tools.

    • This is a full-time role expected to work 40 hours per week, hybrid, home-based, or office-based in Canada.

    • Requires sitting or standing at will while performing work on a computer (or any otherphysical requirements () ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.

    • This role does not require travel.

    What We Offer:

    • A great Team and culture – please see our Recruitment Video. ()

    • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

    • Competitive Salary and benefits.

    • The opportunity to work within a global and diversely international team.

    • A supportive and collaborative environment.

    About Bentley Systems:

    Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

    Equal Opportunity Employer:

    Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

    Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

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