Join our dynamic team in a Remote Hybrid role, where you have the flexibility to work from your home office while residing in the region you support.

As a Regional Technical Service Manager, you will play a crucial role in assisting both internal and external clients who install, repair, and maintain heating and air-conditioning systems, with a specific emphasis on Commercial VRV/VRF products. You will also conduct training sessions aimed at achieving customer satisfaction and aligning with departmental goals.

Key Responsibilities Include:

• Providing expert support to dealers and contractors to troubleshoot and resolve technical issues.
• Monitoring early warning systems and conducting proactive field intelligence and reliability investigations.
• Collecting the Voice of the Customer by visiting job sites to address concerns and identify potential quality issues.
• Validating product installations in accordance with specifications and providing feedback to corporate concerning any necessary updates to field or building codes.
• Communicating effectively regarding Return Merchandise Authorization (RMA) processes and ensuring understanding of service bulletins, while providing feedback on corrective actions.
• Conducting installation and technical support training, especially targeting dealers with higher failure rates.
• Creating comprehensive training materials for workshops and sessions.
• Ensuring efficient, high-quality service operations that meet cost and time requirements both internally and externally.
• Facilitating open communication channels with customers for optimal responsiveness.
• Overseeing a team of service technicians, coordinating their training, and implementing suggested improvements across various company divisions.
• Maintaining updated processes, enhancing process efficiency, and overseeing the training and execution related to these processes.
• Actively participating in additional projects and activities to support ongoing business objectives.

Qualifications:

• Minimum of 5 years of relevant experience.
• High School Diploma or GED equivalent is required; HVAC training or certification is a must.
• Strong technical background in HVAC systems, alongside mechanical and electrical proficiency.
• Exceptional customer service and interpersonal skills, with a focus on relationship management.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills, alongside a solid HVAC technical understanding.
• High attention to detail and proficient problem-solving capabilities.
• Strong organizational, time management, and project management abilities.
• Ability to exercise good judgment and demonstrate a strong work ethic.
• Highly self-motivated and able to thrive in a fast-paced environment.

Working Conditions:

• Travel may be required, up to 30%.
• Must be capable of fulfilling essential responsibilities with or without reasonable accommodations.

Compensation:

• The salary range for this position is $107,550.00 to $134,695.00.

We take pride in fostering a diverse workplace and are committed to equal employment opportunities for all individuals, regardless of race, color, religion, creed, national origin, citizenship, veteran status, disability, medical condition, marital status, sex, pregnancy, age, sexual orientation, gender identity, political stance, or any other characteristic protected by law. We adhere to all federal and state regulations in support of individuals with disabilities.

Equal Opportunity Employer
Applicants have rights under federal employment laws; please refer to the Know Your Rights notice from the Department of Labor for further information.