At TTEC, we believe in delivering joy—not just to our customers, but also to our team members. As a Vice President of Client Success working from the comfort of your home, you will play a crucial role in crafting outstanding customer experiences while enjoying an award-winning workplace culture and employee experience.

Your Responsibilities

In this pivotal role, you’ll report directly to the BFSI Portfolio Leader and oversee a specialized client portfolio within the BFSI sector, championing TTEC’s Engage solutions. Your mission is to cultivate and expand client relationships, ensuring a profitable portfolio while leveraging your deep understanding of modern customer experience and operational excellence. You’ll act as a trusted advisor, staying attuned to industry trends that influence your clients and proactively addressing their business needs to position TTEC as a vital strategic partner.

Your success in this role hinges on aligning our organizational goals with client objectives, fostering profitable growth across your portfolio. You will coordinate efforts among various TTEC teams—including marketing, sales, solutions, and delivery—to effectively meet client needs and expand your book of business profitably.

A Day in Your Life

• Serve as a strategic visionary for your client portfolio, showcasing expertise in Customer Experience (CX) delivery and technology-driven solutions.
• Take full responsibility for P&L, ensuring you meet or exceed annual revenue objectives while focusing on long-term financial health.
• Develop and implement business strategies, including digitized offerings and geographic expansion, while aligning with client and market needs.
• Evaluate existing client relationships to establish best practices for management and retention, positioning TTEC for growth.
• Formulate strategies for business growth, overseeing current business functions to achieve sales, development, and delivery goals across TTEC Engage.
• Forge and nurture strong internal and external relationships, gaining credibility to engage effectively with senior stakeholders.
• Collaborate with fellow client portfolio leaders to exchange best practices, identify synergies, and explore business opportunities that drive client and company growth.

Your Background

• 15 years of proven leadership in business, with a preference for experience in the customer experience sector.
• Extensive knowledge of customer experience dynamics within the banking, financial services, and insurance sectors.
• Ability to integrate vision, strategy, and tactics to systematically achieve organizational growth and customer development targets through ethical and innovative practices.
• In-depth understanding of the sales cycle, contact center management, and the financial metrics that drive successful service delivery in large-scale environments.
• A track record of effective problem-solving and influence within complex, matrixed organizations.
• Experience in serving large and complex Fortune 500 clients in high-stakes environments.
• A motivational leader who energizes teams around your vision, balancing decisiveness with a collaborative spirit.

What We Offer You

• A competitive annual incentive program.
• Comprehensive medical, dental, and vision plans.
• Tax-advantaged health savings accounts.
• Financial and income protection benefits.
• Generous paid time off (PTO) and wellness time off.
• Tuition reimbursement and access to a myriad of free online courses for ongoing learning.

The expected starting salary for this role ranges from $170,000 to $200,000. You’ll also be eligible for a performance-based sales incentive program. Compensation may vary based on geographic location, individual experience, education, and skill levels.

About TTEC

With nearly 40 years of expertise, TTEC expertly blends service design, strategic consulting, and technological innovation to create captivating customer experiences that enhance bottom-line performance. We empower companies to minimize customer effort, optimize contact center capabilities, and drive continuous business improvement through digital CX transformation.

At TTEC, we are proud to promote an inclusive work environment and encourage all qualified applicants to apply, free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity as our strength, enabling us to understand and reflect the varied perspectives within our global teams. Join us in our mission to deliver exceptional service and technology with humanity, ensuring every employee feels valued and respected in their authentic selves. Explore our accolades in diversity and women in leadership to see our commitment in action.