Embark on an exciting journey with us as we innovate the banking experience, crafting a fully digital bank that prioritizes consumer feedback to truly serve the best interests of our customers. At Jenius Bank, a proud subsidiary of SMBC MANUBANK and part of the esteemed SMBC Group, we’ve formed a dynamic team of finance experts and tech enthusiasts dedicated to building a comprehensive digital banking platform from ground up. We are committed to excellence, prioritizing customer satisfaction, and our rapid growth reflects our dedication. To understand our relationship with our parent company, we invite you to visit our website.

The expected salary for this position ranges from $158,000.00 to $198,000.00, tailored to the qualifications and experience of the selected candidate, as well as an analysis of competitive compensation within their geographical area for similar roles. This position may also earn an annual discretionary bonus. Beyond competitive pay, SMBC MANUBANK is proud to offer a robust benefits package to support our employees.

Jenius Bank is on an exciting path to elevate our product lineup and deliver remarkable customer experiences. In just one year, we introduced our inaugural two products, achieving $1 billion in deposits and over $700 million in loans—all before our first anniversary. With ambitious growth objectives and the necessary capital to implement our strategic vision, we maintain a start-up mentality backed by 400 years of SMBC Group history.

With more than 150 offices and 86,000 employees in nearly 40 countries, SMBC Group is dedicated to pioneering new business ventures that enhance customer service in today’s fast-changing digital landscape. Join us on this transformative journey, recognized by platforms like Banking Dive, as we redefine banking to offer smarter solutions for a richer life.

SUMMARY:

We are in search of a seasoned professional to oversee and enhance our fraud prevention framework and strategies for our unsecured consumer personal loan offerings. As the authority on fraud within this domain, you will craft data-driven strategies to mitigate fraud risk, collaborate with cross-departmental teams, and ensure adherence to audit standards. Key responsibilities will include monitoring fraud loss rates, refining critical metrics, exploring innovative solutions, and spearheading process improvements to boost efficiency and effectiveness.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Oversee and develop fraud prevention infrastructure and strategies for unsecured consumer personal loans.

• Act as the subject matter expert on fraud relating to unsecured consumer personal loans across the organization.

• Create data-driven fraud risk strategies and controls addressing various types of first- and third-party fraud, including identity theft and scams.

• Collaborate with Engineering, Product, and Operations teams to devise, design, and monitor fraud strategies that effectively mitigate risk.

• Establish and maintain dashboards to provide insights into fraud loss rates by type.

• Implement data-driven methods for reviewing fraud cases.

• Enhance fundamental metrics related to fraud rates, incidents, and customer experience over time, responding proactively to improvement signals.

• Identify and evaluate new approaches, data sources, and potential partnerships to enhance existing programs, applying these innovations as necessary.

• Work with the fraud operations team to implement the fraud risk policy and procedures.

• Ensure compliance with internal and external audit policies and requirements in all areas of responsibility.

• Lead process enhancements, including efficiency evaluations, cost-benefit analyses, process mapping, workflow evaluations, and process re-engineering.

• Prepare and present departmental reporting on volumes, effectiveness, and project updates, particularly in support of performance and conversion efforts.

POSITION SPECIFICATIONS:

• A Bachelor’s degree or equivalent education and relevant experience.

• 7+ years of experience in Fraud Strategy.

• In-depth knowledge of the unsecured consumer personal loan sector within Fraud Strategy.

• Strong analytical and problem-solving skills, with the ability to make sound decisions with minimal supervision.

• Proficiency in Data Science tools such as SQL, Python, BigQuery, or SAS.

• Excellent verbal and written communication skills; capable of effectively conveying information to senior leadership.

• Willingness to work flexible hours and to travel as needed.

• Demonstrated leadership and team-building abilities.

• A Master’s Degree in a quantitative field (Finance, Economics, Mathematics, Computer Science, or similar) is preferred.

• Highly analytical mindset with keen attention to detail while maintaining a broader perspective.

EOE STATEMENT

SMBC is committed to providing reasonable accommodations during the application process for applicants with disabilities, in compliance with applicable federal, state, and local laws. If you require assistance, please inform us.

CCPA DISCLOSURE

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