Join TTEC’s dynamic team as a Bilingual Customer Service Representative, where you can work remotely from anywhere in New York. Be a vital part of our mission to bring compassion to business while enjoying an award-winning employee experience!

Our commitment to our employees shines through, as recognized by our Great Place to Work certification. Here, you’ll find a fantastic team culture that celebrates purpose and values.

Your Role in Enhancing Customer Experiences

Do you thrive on helping others? As a Bilingual Customer Service Representative fluent in Spanish and English, you will manage and resolve escalated and complex customer inquiries. Your role is crucial in transforming an ordinary interaction into an extraordinary customer experience.

A Day in Your Life Will Include:

• Engaging with customers through various communication channels
• Conducting thorough research to provide effective solutions

What You Need to Succeed:

• Minimum of 1 year’s experience in customer service
• A high school diploma or equivalent qualification
• Strong product or service knowledge to provide effective guidance
• Excellent written and verbal communication skills in both Spanish and English
• Proficiency in computer usage
• Reliable high-speed internet connection (minimum 25mbps), preferably hardwired

What We Offer You:

• Dedicated support for your professional growth and career advancement
• An inclusive work environment that encourages community engagement
• A global team of lifelong learners with a shared commitment to our values
• Competitive base pay starting at $19.92, along with performance-based bonuses
• Comprehensive benefits package including PTO, health incentives, and tuition reimbursement, tailored to your role

Your Growth Journey with TTEC

From day one, you’ll receive robust training and ongoing support through engaging coaching and access to thousands of free courses aimed at furthering your career. Your natural ability to care and support others will be vital as you work to delight our customers.

About TTEC

Since 1982, TTEC has been dedicated to creating exceptional customer experiences by harnessing the power of humanity and technology. As a trusted partner to many leading brands, we facilitate conversations through various channels, ensuring customer satisfaction is at the heart of what we do.

TTEC is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workforce that represents the communities we serve. Every qualified applicant will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. Our diverse culture is our strength, allowing us to approach challenges with unique perspectives and ensure all employees feel appreciated and empowered to be their authentic selves.

Join Us in Shaping Customer Experiences!