Anywhere Real Estate Inc. stands at the forefront of residential real estate services in the United States, delivering an integrated range of solutions through our Customer Contact Center & Engagement. We proudly connect agents from our esteemed brands—such as Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby’s International Realty—with high-quality leads, setting the stage for success in the real estate market.

Recognized as a Great Place to Work for two consecutive years, Anywhere Inc. emphasizes a meaningful work culture that champions employee growth and achievement. Additionally, we have maintained our status as one of the World’s Most Ethical Companies for nine years running, according to the Ethisphere Institute.

We are on the lookout for talented individuals to join our team as a Customer Experience Concierge. In this pivotal customer service role, you will provide expert guidance and support to participants in our vital real estate reward programs. As a concierge, you will accompany home buyers and sellers on their journey, assisting them from the initial enrollment phase through the closing process—all while working remotely from anywhere in the United States.

Your work schedule will comprise four weekdays from 12 PM to 9 PM Eastern time, along with Saturdays from 8 AM to 5 PM.

Core Responsibilities:

• Manage a caseload of 375-600 client files efficiently.

• Navigate diverse client needs and program specifics within your caseload.

• Transform leads into successful transactions by maintaining proactive communication and resolving issues throughout the home buying or selling journey.

• Educate new clients on the benefits of our programs and determine their eligibility for rewards.

• Handle escalated issues with professionalism and grace.

• Identify and cater to each client’s unique real estate needs, offering tailored solutions.

• Act as a customer advocate throughout their real estate transactions.

• Serve as a liaison between clients and real estate agents, ensuring top-notch service delivery.

• Manage a high volume of communications through calls, emails, and texts daily.

• Ensure proactive follow-up with customers at significant milestones during their journey.

• Follow established call flow procedures as required by each client.

• Meet key performance indicators related to customer enrollment, referrals, sales closings, and satisfaction with the program.

• Support the cross-selling of mortgage and ancillary services as necessary.

Essential Qualifications:

• 2-3 years of professional business experience preferred.

• High school diploma required; some college education preferred.

• Bilingual in English and Spanish is advantageous.

• Knowledge of real estate procedures (buying, selling, or mortgage) is a plus.

• Experience in customer service roles, particularly in retail, financial services, or call centers preferred.

• Excellent interpersonal, verbal, and written communication skills.

• Proficient in digital tools and capable of navigating multiple software systems.

• Strong attention to detail and organizational skills; capable of handling multiple tasks in a dynamic environment.

• Professional and courteous demeanor when interacting with clients.

• Consistent attendance and punctuality are essential.

• Commitment to diversity and inclusion in the workplace.

Our Leads Group is dedicated to delivering high-quality, high-converting leads to affiliated brokers and agents across our six residential real estate brands. We oversee national programs that provide consumers with exceptional value when engaging in significant financial transactions, including access to top-tier affiliated agents and benefits that may include cash back upon closing, where permitted. Our focus is on enhancing lead generation marketing and technology across the company.

As part of Anywhere Real Estate Inc. (NYSE: HOUS), we are pioneering the future of real estate. With our renowned brands—Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby’s International Realty—we aim to empower everyone’s next move through integrated services, which encompass brokerage, franchise, relocation, mortgage, and title insurance. We support nearly one million home transactions annually, helping turn houses into homes in over 118 countries and territories worldwide.

At Anywhere, we believe in empowering your career and supporting your journey. Our unique strengths lie in our scale, expertise, extensive network, and business model, establishing us as a trustworthy advisor throughout every phase of the real estate transaction. We actively seek out talent—strategic thinkers eager to innovate, prioritize growth, and deliver outstanding results. Our people-first culture thrives on empowerment, creativity, and collaboration as we collectively advance the world we live in. Discover more about our culture and values in our annual Impact Report.

We take pride in our award-winning workplace culture and are recognized as an employer of choice by various organizations, including:

• Great Place to Work

• Forbes World’s Best Employers

• Newsweek World’s Most Trustworthy Companies

• Ethisphere World’s Most Ethical Companies

EEO Statement: EOE including disability/veteran.