Join Our Dynamic Customer Care Team as a Call Center Agent!

Location: Remote (Must possess relevant experience and be located in the US)

Start Date: May 12, 2025

Position Type: Long-Term Temporary

Shift Details: Availability required for an 8-hour shift, Monday to Friday between 7:00 am CT and 7:00 pm CT, with occasional Saturday mornings (rotating shifts) from 8:00 am to 12:00 pm CT.

Training Period: Mandatory 6-week remote training via video.

Compensation: Maximum pay of $15.50 per hour, W2.

Essential Qualifications:

• A minimum of 1 year experience in an office environment.

• At least 1 year of experience using Microsoft Windows PC applications.

• 6 months of experience working from a home environment.

• High school diploma or GED preferred.

Key Responsibilities:

• Handle calls from members regarding life insurance and annuity policy inquiries, including payments, policy details, and claims.

• Maintain a designated quiet area to facilitate customer calls from home.

• Deliver exceptional front-line service to policyholders, beneficiaries, agents, and internal teams.

• Ensure customer satisfaction by meeting established service standards.

• Typical daily call volume will range from 75 to 100 inquiries.

• Communicate clearly and professionally with both internal and external customers to address questions and resolve issues.

• Develop a strong understanding of insurance products, services, and team processes.

• Collaborate with management and team members to proactively tackle service issues and improve operations.

• Demonstrate attention to detail and maintain accuracy and accountability for all work performed.

• Showcase effective communication skills in professional settings, both oral and written.

Requirements for New Hires:

• A personal device (cell phone or tablet) is necessary for the 2-Factor Authentication process.
• Successful completion of our Call Center training program and proficiency demonstration is mandatory.
• Passing a drug screening is required.
• All candidates must pass a background check, including education and employment verification.

Remote Work & Technology Requirements:

• To work remotely, candidates must meet all established home workspace and technology standards.
• NTT DATA will provide necessary equipment, including a computer and headset, for remote duties.
• Employees must ensure the security and proper maintenance of provided equipment and return it when leaving the company.
• A reliable high-speed internet connection (minimum 50 Mbps) is required.
• A hard-wired Ethernet connection is needed; wireless or public networks are not permitted.

Performance Monitoring:

• Management will monitor all technical issues and agent availability; consistent connectivity is crucial.
• Adherence to all protocols for technical support is mandatory for remote employees.
• Frequent connectivity issues may result in a change from remote to onsite status.

Workspace Standards:

• Employees must maintain a dedicated, professional workspace that facilitates uninterrupted customer service.
• The workspace should be a permanent, designated area used solely for work purposes.
• Minimize distractions that could affect job performance or service quality.
• Ideally, workspaces should be isolated from other household members and used exclusively for job responsibilities.
• Control background noise and interruptions to maintain superior service levels.
• Employees are expected to work from the same location consistently, with prior approval required for changes.

About NTT DATA:

NTT DATA, a $30 billion trusted leader in business and technology services, proudly supports 75% of the Fortune Global 100, driving innovation, optimization, and long-term success for our clients. As a Global Top Employer with a diverse talent pool across 50+ countries, we offer cutting-edge consulting, data, AI, and infrastructure services. Part of the NTT Group, we invest over $3.6 billion annually in R&D to empower organizations and society in navigating the digital landscape. Discover more about us at [website link].

NTT DATA is committed to accessibility for all users. If you encounter accessibility challenges on our website or need assistance with your application, please reach out to us at [contact information]. This line is strictly for accommodation requests and not for application status inquiries. NTT DATA is an equal opportunity employer and welcomes all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. To learn more about our EEO Policy, please click here [link]. For additional information on your EEO rights, click here [link]. For details on Pay Transparency, click here [link].