Join us in Brownsville, TX, and earn $17.00 per hour, with exciting longevity increases and performance incentives that celebrate your contributions! Enjoy full-time employment with comprehensive health, dental, and vision coverage, along with a range of other employee benefits!

Are You Ready for a Meaningful Adventure?

Hello, future champion! Disabled Veteran Solutions (DVS) is searching for an exceptional Customer Advocate to elevate our Customer Service Division. Here at DVS, you are not just an employee but an integral member of a diverse and inclusive team dedicated to creating positive change.

Your Role

As a Customer Advocate, you’ll be the healthcare champion for 50-70 individuals each day, expertly guiding them through the complexities of primary care physicians, medications, appointments, and benefits. With your expertise and interpersonal skills, you will truly make a difference in the lives of those you serve.

What You Can Expect

• This position is full-time and operates Monday through Friday (because weekends are for recharging!).

• You’ll need to adapt to our 8-hour shifts, scheduled flexibly between 8 AM and 8 PM EST.

• Prepare yourself for a comprehensive 5-week orientation where we’ll provide all the training and support you need to succeed.

Your Skills and Attributes

• A sharp ability to listen and resolve issues effectively.

• Multitasking mastery—think smoothly navigating databases while maintaining an engaging phone presence.

• A genuine passion for helping others to improve their experiences.

Your Qualifications

• A high school diploma is essential; additional credit goes to candidates with a bachelor’s degree.

• A minimum of one year’s experience in insurance operations is crucial (it may not be glamorous, but it’s essential).

• You’re tech-savvy and can maneuver through multiple web-based systems effortlessly.

• Detail-oriented with a talent for organization and tracking important information.

Additional Preferred Qualifications

• Prior healthcare or insurance experience is a plus—familiarity with medical terminology and benefit plans is highly regarded.

• A background in social work, behavioral health, or related fields that reflect your commitment to helping others.

• Proven customer service skills with an aptitude for effective problem-solving.

Why You Should Choose DVS

• We prioritize rewarding our team with competitive salaries, longevity increases, comprehensive benefits, and enticing performance incentives.

• Join a nationally recognized, veteran-owned company committed to excellence.

• Seize the opportunity for professional growth and development in a role that will inspire and challenge you.

If you’re ready to embark on a mission that truly matters, we want to hear from you!

Note: Candidates will be required to undergo a pre-employment drug screening and background check prior to employment.