Category: Customer Service/Support

About TP

TP is an innovative digital business services company with a global footprint. We strive to provide cutting-edge, digitally driven services that empower the world’s leading brands to enhance their operations in meaningful and sustainable ways. With a diverse team of over 500,000 passionate individuals proficient in more than 300 languages, our expansive reach and community-focused approach enable us to be a positive force in supporting our clients, our communities, and the environment.

Why Join TP?

When you become a part of TP, you can enjoy numerous benefits, including:

• Comprehensive Paid Training
• Competitive Pay Structure
• Full Benefits Package (Medical, Dental, Vision, 401k, and more)
• Generous Paid Time Off
• Wellness and Engagement Programs

Your Role at TP

At TP, we focus on delivering a harmonious blend of technology and personalized service, underpinned by deep industry knowledge and local insights. Your mission will be to simplify and enhance the experiences for our customers while actively supporting our adaptability to an ever-changing market. As a vital member of our team, you’ll engage with diverse customers and face fresh challenges each day, unlocking your potential as you grow within the company.

Did you know that our Chief Client Officer began her career at TP as a customer service agent and rose to the top? At TP, the possibilities for career development are limitless!

Currently, we are welcoming applications from individuals residing in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Key Responsibilities

As a Customer Service Representative, your primary role will involve addressing customer inquiries by employing innovative problem-solving tactics. You will be responsible for:

• Expertly managing and responding to all customer inquiries
• Providing outstanding customer service through attentive listening
• Handling sensitive customer information with confidentiality
• Resolving customer issues proactively on the first contact
• Communicating effectively with customers
• Calmly addressing and de-escalating customer concerns
• Escalating issues when necessary and appropriate
• Documenting all relevant call information for auditing and reporting
• Offering constructive feedback on call experiences
• Upselling products or services when applicable

We Seek Passionate Individuals

If you’re motivated to deliver exceptional service and thrive in a dynamic environment, we want you on our team! Your qualifications should include:

• Capability to work effectively in a remote team setting
• Preferred 6 months of customer service experience
• Minimum age of 18
• A typing speed of at least 25 words per minute
• High School Diploma or GED
• Proficiency with desktop computer systems
• Strong oral and written communication skills
• Logical and analytical problem-solving abilities
• Familiarity with Windows operating systems
• Organizational skills and an ability to prioritize tasks

Remote Work Requirements

To be successful in this remote role, ensure you meet the following internet requirements:

• Internet Specifications:
  • Minimum download speed of 25.0 Mbps
  • Minimum upload speed of 5.0 Mbps
  • No packet loss and a ping under 50ms from your ISP
  • No satellite, mobile data (5G, 4G, 3G hotspots), P2P, or VPN connections
  • Proof of internet speed will be required
• Dedicated, clean, and quiet workspace

Join the TP Family

At TP, we are committed to fostering a workplace where our employees feel valued, motivated, and empowered. We believe that a happy and healthy workforce is more productive, innovative, and engaged. Our culture champions inclusivity and diversity, ensuring everyone feels welcome and appreciated. With a strong emphasis on work-life balance, we strive to create an environment where you can thrive both personally and professionally.

EOE/Disability/Vets