Join the Sharecare Team:

At Sharecare, we are pioneers in the digital health arena, dedicated to empowering individuals at every stage of their health journey. Our state-of-the-art, data-driven virtual health platform serves a diverse clientele including individuals, healthcare providers, employers, health plans, government entities, and communities, striving to enhance overall well-being through meaningful behavior modification. We believe in the power of unity and work passionately to make quality healthcare not only accessible but also affordable for everyone. To discover more about us, visit our website.

Position Overview:

Start Date: Monday, June 9th, 2025

Shift Schedule: Monday – Friday, flexible shifts available between 10:30 AM – 8 PM CST, with a requirement to work every fourth Saturday from 8 AM – 4:30 PM CST.

Training Information: Our comprehensive training program lasts 6 weeks from 8 AM – 4:30 PM CST. Attendance is mandatory throughout the training period.

Compensation: Hourly Rate: $21.50, or $25 for candidates with certification from NBC-HWC or CHES.

The Health Coach plays a vital role within a multidisciplinary team, striving to elevate the health and wellness of participants while enhancing the wellbeing of client populations. As a driving force behind positive lifestyle changes, Health Coaches work closely with clients to mitigate risk factors for chronic diseases. Reporting to an Operations Coach Manager, Health Coaches are instrumental in fostering healthier behaviors among members.

Key Responsibilities:

• Engage with participants through various telephonic engagements, including:

• Outreach (inbound and outbound) – Informing eligible members about program offerings and facilitating their enrollment.

• Coaching (inbound and outbound) – Delivering personalized behavior change coaching to help reduce high-risk behaviors and promote healthier lifestyle habits.

• Follow-Up (outbound) – Contacting members who are enrolled but lack a scheduled coaching call.

• Coordinate care delivery with a comprehensive care team, encompassing nurses, pharmacists, and external resources.

• Assist in operational tasks to meet customer requirements for various clients.

• Maintain a structured schedule and caseload to enhance connectivity and support member success.

• Participate in regular meetings to share insights and track progress.

• Monitor member development and the effectiveness of programs.

Preferred Skills/Attributes:

• Exceptional interpersonal and communication skills.

• Ability to understand instructions and respond to inquiries effectively.

• Inspire and motivate members towards behavioral change.

• Aptitude for learning coaching techniques like motivational interviewing.

• Flexibility to adapt to shifting schedules and work on rotating Saturdays.

Qualifications:

• A Bachelor’s degree in a health-related discipline is essential (e.g., Psychology, Nutrition, Exercise Science).

• 2+ years of health coaching experience may replace the degree requirement.

• 1-2 years of relevant experience is necessary; customer service experience is a plus.

• Familiarity with performance benchmarks and contact center metrics is advantageous.

• Proficient in computer data entry and Microsoft Office applications.

• Capable of conducting telephonic communications while simultaneously navigating software platforms.

• Knowledge of lifestyle-focused topics like smoking cessation, nutrition, and stress management is desired.

• Skilled in independent work and managing a moderate workload with limited supervision.

• Ability to adapt to scheduling changes as needed.

• Capacity to multitask effectively with both members and team managers.

• A hard-wired internet connection is required, as WiFi is not permitted.

Sharecare and its subsidiaries are committed to equal employment opportunities and are E-Verify users. We welcome qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or any other status protected by law.

Join us in making a meaningful difference in people’s lives!