Join a prominent global leader in the beverage industry as a Human Resources Case Specialist, focusing on financial relief and rehire eligibility processes. This role is perfect for individuals with 3+ years of experience in HR or customer service who excel in dynamic, team-oriented settings and are dedicated to providing outstanding support to internal stakeholders.

Key Responsibilities

• Conduct thorough investigations and analyses of partner separations in partnership with HR teams and external entities.
• Oversee the management of unemployment claims, ensuring prompt and professional responses.
• Offer expert guidance to HR generalists, district managers, and store managers regarding unemployment policies and rehire eligibility criteria.
• Provide top-notch customer service through effective communication via phone and email.
• Ensure meticulous case documentation that adheres to confidentiality and compliance standards.
• Work collaboratively across departments to support various HR initiatives and special projects.
• Stay informed on state-specific unemployment regulations, HR policies, and industry best practices.
• Safeguard sensitive partner information and maintain stringent data privacy protocols.

Required Skills & Qualifications

• A minimum of 3 years in customer service, HR administration, or related case management roles.
• Strong problem-solving and analytical skills with attention to detail.
• Exceptional verbal and written communication skills.
• Demonstrated ability to manage confidential information with integrity.
• Capable of working independently as well as part of a collaborative team.
• Ability to adapt in fast-paced environments and shifting priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).
• Experience in claims processing, data entry, and familiarity with HR systems is advantageous.

Preferred Qualifications

• A degree or certification in Human Resources or a related discipline.
• Background in handling unemployment claims or financial relief programs.
• Knowledge of case management tools and HRIS platforms.

Top Skills

• Claims Processing
• Human Resource Administration
• Financial Relief Programs
• Rehire Eligibility
• Case Management
• Customer Service
• Data Entry
• Microsoft Office Proficiency

Compensation and Benefits

The hourly pay for this position ranges from $25.00 to $26.00. Eligibility for specific benefits may vary based on your employment classification and duration with the company. Benefits are subject to change and may incorporate:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital plans
• 401(k) Retirement Plan with both pre-tax and Roth options
• Life Insurance for employees and dependents (Voluntary Life & AD&D)
• Short-term and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave

Work Environment

This role is fully remote, offering flexibility while contributing to a global enterprise.

Application Deadline

The application period for this position is expected to close on May 24, 2025.

About Aston Carter:

Aston Carter excels in providing high-quality corporate talent solutions across diverse industries. With a specialization in fields such as accounting, finance, human resources, and procurement, we empower leading global companies by connecting them with top-notch talent. Our agency prides itself on its extensive recruiting expertise and robust network, facilitating excellent service for both our clients and candidates. Aston Carter is honored to be recognized as a ClearlyRated Best of Staffing double diamond winner for exceptional service.

We are committed to being an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other legally protected characteristic.

If you require reasonable accommodations for the application or interview process due to a disability, please reach out via email for further assistance.