Now is an exciting time to become a part of AAA The Auto Club Group!

JOIN A DEDICATED TEAM THAT PROMOTES YOUR PROFESSIONAL GROWTH

Job Type:

Full-Time

Exempt/Non Exempt:

Hourly

Position Overview:

Main Responsibilities:

As a vital member of our insurance call center, you will manage incoming calls, delivering exceptional customer service while addressing inquiries and requests.

Your role involves assessing customer insurance needs through effective questioning techniques, crafting tailored proposals that offer the most suitable coverage options. Strive to achieve a healthy balance of business metrics aligning with the company’s growth aspirations. You will communicate professional product knowledge by clearly explaining policy details, limits, deductibles, payment methods, and servicing guidelines. Additionally, you will provide insightful advice by meticulously evaluating available products to present the best value to customers. Be prepared to assist current policyholders with their questions and needs.

Proactively generate leads and prospects in accordance with established lead management practices to maximize sales opportunities. Your duties will include, but are not limited to:

• Following up on expiration dates to provide timely quotes,

• Contacting existing mono-line accounts via mail/phone for cross-selling purposes,

• Executing targeted campaigns to drive sales and enhance the penetration of insurance products among members,

• Cultivating networking referrals,

• Building referral relationships with fellow sales representatives, including those in membership and life & health sectors.

Ensure that insurance applications are processed in line with agency policies, prioritizing accuracy and quality, while submitting required documentation. Stay updated on carrier information to confirm compliance with underwriting guidelines and minimize E & O risks.

You will also be responsible for promoting sales of credit cards, memberships, and other products as directed by leadership.

Work with agents and leaders to craft annual performance plans that support Club initiatives. Participate actively in regular progress reviews, focusing on results and exploring continuous improvement opportunities. Perform additional responsibilities as needed.

Achieve and surpass sales, membership, and other performance targets.

What We Offer Our Employees:

Beyond a competitive starting salary, ACG provides an extensive benefits package, including:

• Hourly pay starting at $17.33, plus commission.

• Overtime compensation at time and a half for hours worked beyond standard.

• Comprehensive paid training.

• Medical, dental, and vision insurance plans.

• 401(k) plan with a company match.

• Paid parental leave and adoption assistance.

• Generous Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays.

• One paid volunteer day per year.

• Tuition assistance and reimbursement programs for professional certification and development opportunities.

• AAA Membership benefits.

• Exciting discounts, perks, rewards, and much more!

Qualifications We Look For:

Education:

• High School diploma or equivalent. Participation in insurance industry training programs is a plus.

• Valid State Property & Casualty insurance sales license is required.

• Ability to secure and maintain a state license for membership sales as needed.

Experience:

• Proven track record of success in sales and marketing.

• Familiarity with computer quoting software and email applications.

Skills and Knowledge:

• Results-oriented and self-motivated to guide customers and prospects in achieving their financial aspirations.

• Excellent verbal and written communication skills, including presentation capabilities.

• Strong selling skills and knowledge of effective sales processes.

• Adept at building and maintaining a solid customer base.

• Highly organized with effective time management skills.

• Proficiency in MS Office applications (Word, Excel).

Preferred Qualifications:

Education:

• A minimum of 2 years of experience in Call Center Sales.

• Bachelor’s degree in Business, Sales, Marketing, or a related field.

Skills and Knowledge:

• Driven to support members/customers and prospects in reaching and maintaining their financial goals.

• Strong verbal and written communication skills with the ability to present effectively.

• Solid understanding of the sales process.

• Able to establish a dependable customer base.

• Well-organized with adept time-management capabilities.

• Competent in MS Office applications (Word, Excel).

Work Environment:

This position is fully remote; however, associates may be required to temporarily report to a designated ACG location during connectivity or service issue resolutions.

Who We Are:

Become part of a larger purpose.

The Auto Club Group (ACG) proudly provides membership, travel, insurance, and financial services to over 14 million members and clients across 14 states and 2 U.S. territories through brands such as AAA, Meemic, and Fremont. ACG is affiliated with the national AAA federation and stands as the second largest AAA club in North America.

By investing in cutting-edge technology, exploring innovative products, and attracting a highly skilled workforce, AAA is committed to upholding its legacy of delivering outstanding service, enabling our members to enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

Upon joining our team, you’ll discover an environment filled with genuine enthusiasm and support for one another.

We embrace talent from all walks of life! AAA is dedicated to fostering an inclusive and welcoming atmosphere, celebrating diverse backgrounds and experiences, recognizing that our differences strengthen our community.

For further information about AAA The Auto Club Group, please visit our website.

Important Note:

ACG’s Compensation philosophy aims to provide a competitive and equitable pay structure that draws and retains top talent needed to achieve our strategic goals. ACG applies a geographic pay differential as part of its salary framework. The pay ranges indicated in this posting are based on the varying standards across the regions where ACG operates. Offer salaries will consider these factors and others relevant to this role.

The above statements encapsulate the key responsibilities and core functions of the role; however, they do not encompass every task that may be required. This job mandates the ability to fulfill duties contained in this description, including but not limited to the requirements above. Reasonable accommodations will be provided for qualified applicants, as necessary, to enable them to meet these expectations.

The Auto Club Group and all associated entities are equal opportunity/affirmative action employers. All qualified candidates will receive equal consideration for employment, irrespective of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and reliable attendance is crucial for this role.

AAA The Auto Club Group is committed to ensuring a safe workspace. All candidates offered employment with The Auto Club Group must undergo a background check and drug screening based on the job’s requirements.