Location: London (Onsite) | Duration: 6 Months (with possible extension through 2028) | Daily Rate: £350-£450 (via approved umbrella company)

We are seeking a dedicated and skilled Technical Support professional to join our dynamic team, fulfilling a pivotal role on a high-stakes Trade Floor environment. This is an exciting opportunity for someone passionate about delivering exceptional customer service while enhancing their expertise in Azure, Intune, and Active Directory.

In this position, you will be part of a collaborative team where your specialized skills will make a significant impact on multiple clients within a critical operational space. Furthermore, you will handle medium complexity work packages related to customer implementation projects, showcasing your ability to navigate intricate scenarios and convey essential technical information clearly to non-technical audiences.

• Provide a professional and dedicated “walk-up” deskside support service to approximately 50 users, adapting as necessary.
• Manage daily tasks including logging all raised issues in the Service Now call management system, resolving incidents when possible or escalating them to 2nd line and relevant support teams while ensuring complete ownership until resolution.
• Oversee incident management, ensuring all incidents are resolved within specified SLA timescales.
• Create and manage Centrica Energy specific service/change requests through to completion.
• Contribute to IMAC project work, participating in project meetings and working groups as required.
• Follow a shift rota covering hours from 7am to 6:30pm, working Monday to Friday onsite, with potential for home working by arrangement.

Essential Qualifications:

• A minimum of 5 years of proven experience in Trade Floor or Commodities service roles.
• Outstanding communication abilities, both written and verbal, with a natural inclination towards customer service and professionalism.
• Solid technical knowledge of PC hardware/software, adhering to TSS3 skill set standards (minimum).
• Experience with Windows 10 and 11 support.
• Proficiency in Microsoft Office 365.
• A strong team player who exhibits drive, motivation, and the capability to perform under pressure.
• Self-driven with the ability to work unsupervised effectively.
• Experience in Active Directory account management and administration.
• Experience in Azure account management and administration.
• Experience in Intune account management and administration.

Preferred Skills:

• Basic understanding of LAN/WAN technologies.

If you are ready to advance your career in a challenging yet rewarding environment, please submit your CV at your earliest convenience. Don’t miss this chance to be part of a critical operations team in a thriving workplace!