Seize this exceptional chance to become an integral part of a passionate IT consultancy team focused on supporting enterprise clients in a dynamic environment.

Embrace self-motivation and a curious mindset as you tackle on-the-job challenges that will enhance your technical skills. With time, you’ll have the opportunity to evolve into a client-facing consultant role, further enriching your career journey.

We are committed to assembling a team of top-tier talent—individuals who are not only skilled but also bring ideas, ambition, a vibrant and inquisitive spirit, and outstanding communication abilities. If you’re driven to help us reach our business goals, we want to hear from you!

Job Details:

Position: IT Support Administrator
Location: Home-Based with occasional travel for meetings and company events (future travel to client sites expected)
Salary: £25,000 – £30,000
Additional Benefits: Employer Pension Contribution and more

Our Values & Culture: Integrity, Accountability, Continuous Learning, Collaboration, Mutual Respect, Ownership, and Care for Each Other
Company Profile: We specialize in Strategic Portfolio Management, Agile methodologies, ECM, and Automation Solutions throughout the EMEA region.

Your Expertise: Experience in IT Support, Customer Service, Helpdesk Support, Desktop Support, and proficiency with MS Office 365.

About Us:

Founded in 2002, our mission is to unite exceptional talent, experience, and innovation to empower businesses to operate smarter, better, and faster. We pride ourselves on our integrity and commitment to excellence, providing superior products, consultancy, and services in Strategic Portfolio Management, Agile, ECM, and Automation across Europe, the Middle East, and Africa.

With offices located in the UK, Dubai, the Czech Republic, the Netherlands, and Sweden, our dedicated team offers comprehensive consultancy services, project implementation, support, and training. Our focus is on facilitating client success through the best people, experience, and innovation.

We are thrilled to present this opportunity for you to join our team as we embark on an exciting phase of growth.

The Role of IT Support Administrator:

We are in search of an enthusiastic IT Administrator eager to delve into the Enterprise Tooling domain. This role is perfect for an IT support specialist looking to further their career in IT administration and development.

Your role will require you to embrace problem-solving with passion, tackle complex challenges with enthusiasm, and maintain a curious approach to researching and learning new technologies. You will be part of a small, agile team, which means you should be ready to handle a variety of challenges while supporting major corporate and enterprise clients.

This position provides an amazing opportunity for growth, enabling you to deepen your technical prowess while aiming towards a client-focused consulting career in the future.

What Your Typical Day Might Entail:

• Supporting the upkeep of the O365 Security Suite, such as Intune, Azure AD, Entra, and monitoring for compliance;
• Assisting in implementing new Intune policies to align with ISO27001 compliance;
• Setting up new laptops via CoPilot, managing their delivery and collection from employees;
• Providing troubleshooting support for user issues with laptops, OS, and O365;
• Maintaining servers and offering essential support and troubleshooting;
• Supporting our Azure-based infrastructure;
• Collaborating with the CTO to ensure compliance with ISO27001 regarding SSO, Azure Policies, Entra, 2FA, and supplier policies;
• Assisting in internal projects as needed;
• Delivering exceptional customer support at all levels;
• Collaborating with the Customer Support Desk on incident resolution.

About You:

• Previous experience in IT administration with a focus on the mentioned products;
• Strong communication skills with a desire to advance in a dynamic Tech Software and Consultancy environment;
• A welcoming personality with excellent communication and presentation capabilities for both internal and external interactions;
• Deep understanding of the current and upcoming IT landscape to offer best practice insights;
• Proficient in IT software, including the Microsoft Office suite, CRM, and project management tools;
• A natural curiosity to discover answers and solutions through thorough research;
• Willingness to embrace various tasks and challenges;
• Fluent in written and spoken English (additional Northern European languages are a plus);
• A dedicated and professional demeanor at all times;
• Exceptional organizational skills with the capacity to prioritize effectively;
• Ability to maintain high standards while managing multiple simultaneous projects;
• A strong motivation to cultivate a successful career.

Your Experience or Knowledge Should Include:

• Familiarity with SQL, Java, VBA, JavaScript, XML, REST APIs, SOAP, JSON, PowerShell, Power Automate;
• Understanding of codeless systems;
• Knowledge of enterprise software;
• Proficiency with OS including Windows, Unix, and Linux;
• Experience with databases such as SQL Server, Oracle, and PostGreSQL;
• Understanding of web servers, including Tomcat and IIS;
• Knowledge of web security standards, including SSL, DMARC, and SPF.

We Value Professional Growth and Offer:

• Competitive salary based on experience;
• 25 days of Annual Leave (excluding Bank Holidays) with additional holiday days for long service;
• Employer Pension contribution of 5% of salary;
• Flexible remote working with necessary IT infrastructure and equipment provided;
• A professional development allowance;
• Opportunities to learn through hands-on challenges with potential career advancement into consulting roles.

Ready to take the next step? Apply now for a quick path to connect with our hiring manager!

Your Experience or Previous Roles Might Include:
1st Line IT Support, IT Support Technician, Helpdesk Support Technician, Service Desk Analyst, IT Helpdesk Analyst, Technical Support Specialist, 1st Line Support Engineer, Desktop Support Technician, IT Support Engineer, Technical Support Engineer, Desktop Support Engineer, 2nd Line Support Analyst, Systems Support Specialist, IT Service Desk Analyst, IT Operations Support, Technology Support Specialist, Client IT Support Specialist.

Privacy Notice: We take your privacy very seriously. Upon applying, your details will be processed and shared solely with our client for this specific role. You may receive communication regarding your application via email, text, or phone. Your data is handled under our legitimate interests to support the recruitment process. For more details, please consult our Data Privacy Policy available on our website.

If you have any questions before submitting your application, please reach out to us with the job title and reference number. Best of luck, Team RR.