Be Part of the Revolution in HR at AdviserPlus

At AdviserPlus, we are dedicated to helping organizations harness the potential of their workforce through innovative HR solutions and state-of-the-art technology. As a valued partner to some of the UK’s most renowned brands, our goal is to simplify the HR landscape and enhance its impact.

We are seeking a vibrant and driven Customer Success Manager to join our expanding team. If you possess a solid background in SaaS customer success, particularly in the HR or People Tech sectors, and excel at cultivating meaningful client connections while delivering exceptional customer experiences, we’d be thrilled to connect with you.

Position Overview:

Customer Success Manager

Remote work with monthly visits to Ellesmere Port, Cheshire (minimum of twice a month, more preferred)

Salary Range: £45,454 – £60,454

Comprehensive Benefits Package including Pension, Life Assurance, Employee Assistance Program, Discounted Gym Memberships, and more

Hours: 37.5 hours per week with flexible scheduling between 08:00-18:00, Monday to Friday

Reports to: Customer Success Director

About the Company:

We are a premier provider of award-winning HR technology, consulting, and advisory services in the UK. Our mission is to foster a thriving culture where individuals can excel, ultimately driving organizational success. By streamlining the HR experience, we make it accessible, straightforward, and adaptable.

Combining cloud technology with data insights and expert advice, we enable our clients to empower their leaders, engage their workforce, and enhance operational efficiency. We are not merely a technology firm or a consulting agency; we understand HR because we are deeply immersed in it.

Highlighting Our Technology:

Our acclaimed employee relations case management system, Empower, is designed to revolutionize how HR leaders and managers handle people-related issues. With the support of HR specialists and comprehensive analytics, we simplify case management, fostering a positive culture, enhancing employee experiences, and equipping HR leaders to promote agile, thriving organizations.

Empower is a SaaS cloud platform that allows managers to manage 90% of people matters efficiently, contributing to an impressive eight-digit Annual Recurring Revenue.

What Our Clients Say:

“It’s incredibly intuitive. It’s designed around how HR advice should be delivered. We’re not adapting to the software; the software adapts to us.”

Your Role as a Customer Success Manager:

In the position of Customer Success Manager (CSM), you will serve as a strategic partner for our clients, ensuring they derive maximum value from our products and services. You will cultivate long-term relationships, guide customers through the post-implementation phase, and identify opportunities for growth and optimization. By integrating into the client’s business journey, you will forge partnerships that promote shared success and long-lasting value.

Key Responsibilities:

+ **Customer Relationship Management**: Act as a trusted advisor and pivotal contact for customers, maintaining enduring relationships to ensure satisfaction and ongoing value.

+ **Revenue Growth & Retention**: Drive revenue through upselling and cross-selling initiatives, aligning with both customer and business objectives.

+ **Internal Collaboration & Strategy**: Collaborate with Sales, Product, and Support teams to synchronize efforts around shared customer outcomes.

+ **Tools & Reporting**: Utilize HubSpot to oversee all customer interactions and sustain accurate account records. Leverage data to analyze usage patterns, inform strategic actions, and foster continuous improvement.

What We’re Looking For:

+ Proven experience in a Customer Success or account management role within a SaaS company, preferably in HR, Employee Relations, People, or Recruitment Tech.

+ Exceptional communication, presentation, negotiation, and influencing skills.

+ Proactive, customer-focused attitude toward relationship management.

+ Strong organizational ability to manage multiple priorities effectively.

+ Commercially astute with solid product and industry knowledge.

+ Capability to analyze data and derive actionable insights.

+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

What We Offer:

+ Life Assurance

+ Pension Plan

+ Holiday Purchase Scheme

+ Volunteering Days

+ Long Service Awards

+ Contribution towards Professional Qualifications

+ Contribution towards Membership Fees

+ Employee Assistance Program

+ Health Cashback Plan

+ And much more.

If you are excited about the chance to make a significant impact at the intersection of technology and human resources with a company that prioritizes innovation, collaboration, and customer success, we encourage you to apply today.

Join us in transforming how organizations support their employees – submit your application now for a fast-tracked opportunity to engage with our Leadership Team.

Your privacy is important to us. You may receive communication via email, text, or phone. Your data will be processed by our recruitment partner, RR (Recruitment Revolution), in accordance with their legitimate interest in the recruitment process. For further information, please review their Data Privacy Policy on the website.