Category: Customer Service/Support

About TP

TP is a leading player in the global digital business services sector, dedicated to equipping the world’s top brands with cutting-edge, digitally-enhanced solutions that foster sustainable growth. Our diverse team of over 500,000 passionate individuals fluent in more than 300 languages empowers us to positively impact our communities, clientele, and the environment.

Why Join TP?

• Comprehensive Paid Training

• Attractive Compensation Packages

• Robust Employee Benefits (Medical, Dental, Vision, 401k, and more)

• Generous Paid Time Off

• Wellness Programs and Employee Engagement Initiatives

Your Role at TP

We blend a high-tech and high-touch approach to simplify lives, enhance business agility, and ensure safety. You will become an integral part of a dynamic team that is dedicated to excellence in customer interactions. Your role is pivotal as you engage with a diverse range of individuals and tackle unique challenges every day. Embrace the opportunity to grow, innovate, and explore your full potential.

Success Story

Did you know our Chief Client Officer began her TP journey as an agent? At TP, your career aspirations can soar as high as you dream!

Currently, TP is accepting applications from candidates residing in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Key Responsibilities

As a Healthcare Customer Service Representative, you’ll address customer inquiries through creative and effective solutions.

• Engage with customers via phone, email, chat, or social media to resolve their inquiries

• Handle customer concerns with patience and effectively de-escalate issues

• Escalate situations when deemed necessary

• Assist with inquiries and payment processing when required

• Document all relevant information for tracking and auditing

• Provide insights on recurring call issues

• Engage in upselling when applicable

Who We’re Seeking

We’re on the hunt for bold individuals driven to excel in everything they do.

• Ability to thrive in a remote, collaborative team setting

• Preferred minimum of 6 months in customer service

• Must be 18 years or older

• Typing speed of at least 25 words per minute

• High School diploma or GED required

• Familiarity with desktop computing

• Strong oral and written communication skills in both English and Spanish

• Effective logical problem-solving abilities

• Proficient in navigating Windows operating systems

• Excellent organization and prioritization skills

Remote Work Requirements:

• Internet Essentials:

• Minimum download speed of 15.0 Mbps

• Minimum upload speed of 5.0 Mbps

• No packet loss with a ping under 50ms from your ISP

• No usage of satellite, mobile data, P2P, or VPN for internet connection

• Proof of internet speed must be provided

• A clean and quiet workspace is essential

Join Our TP Family

At TP, we prioritize fostering a workplace where our team members feel appreciated, motivated, and supported, enabling them to consistently bring their best to work. A happy and healthy workforce is more productive, creative, and engaged. We are dedicated to cultivating an environment that promotes well-being and a healthy work-life balance, underpinned by a culture of inclusivity and diversity where everyone is welcomed and valued.

TP is proud to be an Equal Opportunity Employer