CMD Recruitment

Software Support Specialist – remote working

CMD Recruitment

Oxfordshire, United Kingdom Full-time in Accounting
  • Salary: £28000 - £32000 / YEAR
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  • Job ID 2635877

Job Description

In this role, you will be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service.

The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.

Main Responsibilities

  • Work as part of a busy operational team delivering first-class service to all company stakeholders and customers.
  • Perform regular user acceptance testing on new features and feature enhancements on both the mobile app and web portal.
  • Support new and existing customers with patience through various communications channels including but not exclusive to, Live Chat, email, and telephone.
  • Guide and support users of products while transferring system knowledge with an excellent, and adaptable education style.
  • Maintain full product knowledge of services and features.
  • Continuously improve the customer-facing learning material to a high-quality standard.
  • Work closely with our Development Team to help identify and resolve system issues in line with business SLAs and OLAs.
  • Maintain and enrich the support knowledge base.

Essential Candidate Requirements for the role:

  • Advanced skills in MS Excel, MS Word, and MS PowerPoint.
  • Understanding of different file formats including txt, CSV, XML, and Excel.
  • Excellent verbal and written communication skills
  • Hold enthusiasm for delivering excellent customer service.
  • Experience in working within a high-pressure operational environment.

Desirable Candidate Requirements for the role

  • Experience of IT Service desk experience.
  • Experience working in a financial services environment.
  • Experience and knowledge of how to link business systems to improve business processes.

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