Join TTEC and redefine the way you experience work with our award-winning employment environment! As a Cantonese-English Bilingual Healthcare Customer Service Representative operating remotely in California, you’ll play a pivotal role in merging humanity with business, creating meaningful connections through exceptional service.

Your Role in Enhancing Customer Experience

If you thrive on aiding others and providing reassurance, this is the perfect position for you! You’ll transform ordinary customer interactions into memorable experiences by promptly addressing inquiries, compassionately consulting on products, and swiftly resolving any issues—all while wearing a friendly smile!

Your Daily Responsibilities

• Respond to incoming customer inquiries across various communication channels
• Conduct thorough research to deliver accurate solutions to customer concerns

What You Bring to the Team

• Fluency in both Cantonese and English
• A minimum of 6 months experience in customer service
• High school diploma or equivalent
• Ability to recognize, apply, and communicate your product or service knowledge effectively
• Proficiency with computers and technology
• Reliable high-speed internet connection (greater than 25mbps)

Your Career Journey with Us

• Access to continuous career development and professional advancement opportunities
• A welcoming and inclusive work culture that encourages community involvement
• Join a global team of curious, lifelong learners aligned with our company values
• Competitive starting wage of $19 per hour, with opportunities for performance-based bonuses
• A comprehensive benefits package that may include paid time off, tuition reimbursement, and health and wellness incentives, based on your role

For more information, please visit our website.

More About Your Position

We are dedicated to empowering you with the skills and support necessary for your success throughout your career. From your initial training period, you will experience personalized coaching through engaging webcam interactions, along with access to thousands of free courses designed to bolster your career growth. You come equipped with the essential quality we value most—a caring and compassionate demeanor that shines through in customer interactions. Our TTEC community stands beside you as a supportive, global family.

In this role, you will report to a Team Lead and contribute significantly to enhancing customer satisfaction and the overall performance of our team.

About Us

At TTEC, our mission is simple: making customers happy. Since our inception in 1982, we have partnered with companies to create engaging and profitable customer experiences harnessing the best of humanity and technology. Representing numerous iconic brands worldwide, we connect with millions of customers each day via calls, messages, texts, and video chats. These remarkable customer experiences begin with you.

TTEC proudly stands as an equal opportunity employer, welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to cultivating a diverse and inclusive workforce that appreciates and empowers the unique cultures and perspectives of our global teams. Our goal is to reflect the communities we serve by delivering outstanding service and technology alongside genuine human interaction. We prioritize a work environment where every employee feels valued, included, and free to be their authentic selves. Embracing diversity is our strength, enriching our perspectives and allowing you to contribute your unique insights.